Senior Operations Advisor
Equitable Bank
Total years of experience :8 years, 7 Months
• Cheque balancing and reconciliation done accurately and in a timely manner
• Transferring, filtering, and sorting larger set of data from CRM and Temenos (T24) to excel spreadsheet on a daily basis
• Financial transactions are processed accurately and on timely basis from Manual EFT payments via TD Web banking, process GIC, account closures, HPB/LLP/RSP/TFSA withdrawals/contribution and refund of excess contributions.
• Ensure all required record keeping documentation has been received and kept in good order and prepare and submit daily reports
• Input the deposit details accurately into the banking system
• Deposit and process cheques received from different financial institutions
• Process transfer in and out requests from other financial institutions
• Scan related documents and perform other administrative duties as required
• Strictly adhered to Operating Guidelines for all reconciliation, reporting activities, and independently solved complex investigations and ensured timely resolution of all outstanding issues (particularly at month end).
• Ensured all G/L accounts are reconciled appropriately and then any exceptions are followed up and resolved
• Completed monthly/quarterly reporting within established timelines
• Identified and recommended opportunities to streamline processes and/or eliminate non value added activities
• Developed and issued monthly management metrics reporting as required
• Provided day to day support to the team by assuming all colleagues functions in their absence and/or rotations designed to keep skills current
• Provided support to back up the Manager when required
• Established and maintained quality service and positive interaction with all customers
• Translated from and to English, Arabic and Tigrigna proficiently
• Attended meetings and appointments to interpret speech and documents
• Performed miscellaneous job-related duties as assigned
• Identified and assess customers' needs to achieve satisfaction
• Attracted potential customers by answering product and service questions; suggesting information about other products and services
• Retained the customers to renew his/her subscription monthly
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.