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Rijesh kumar vk, Sr.Customer Service Agent

Rijesh kumar vk

Sr.Customer Service Agent·Airindia

India

Diploma, DCS

Work experience

Total years of experience: 18 years, 4 months

Sr.Customer Service Agent

July 2013 - Present

Airindia

India

July 2013 - Present

• Supervise all functions related to aviation services in airport such as handling CHECK-IN COUNTERS, SERVICE CONTROL, BOARDING, ARRIVALS, BAGGAGE MAKEUP AREA, and RAMP HANDLING.
• Supervise Traffic administration, front office handling and customer service.
• Co ordinate with customs/Immigration Authorities to resolve any discrepancy.
• Supervise Passenger/guest handling while boarding and disembarking.

Company industry:
Airlines
Job role:
Customer Service and Call Center

GUEST SERVICES AGENT

June 2010 - January 2013

Kingfisher Airlines, Calicut international Airport

India

June 2010 - January 2013

Kingfisher Airlines Calicut international Airport (13 jun 2010 to till date)

• Working as GUEST SERVICES AGENT with Kingfisher Airlines Calicut International Airport and also supervise CARGO Handling.

• Computer Reservation System (SABRE), Surveillance at all operational levels, co-ordination with other departments and keep in track of the operation.

• All functions related to aviation services in airport such as handling CHECK-IN COUNTERS, SERVICE CONTROL, BOARDING, ARRIVALS, BAGGAGE MAKEUP AREA, and RAMP HANDLING.
• Traffic administration, front office handling and customer service.

• Passenger/guest handling while boarding and disembarking.

• Responsible for collecting arrival documents, keep filing procedures.

• To liaise with cargo agents in respect to maximize acceptance of cargo.
• To co-ordinate with the other departments of the organization for seamless day-to-day cargo operations
• To maintain the administration records of cargo department.
• Responsible for collecting departure & arrival documents, keep filing procedures.

• Proficient in i-cargo (Trained in tracking and detecting of cargo through software called i-cargo)

• Attended 06 days DGR Training from Kingfisher Airlines Mumbai approved by DGCA.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Cargo supervisor

April 2009 - June 2010

Universal Aviation P Ltd

India

April 2009 - June 2010

• Universal Aviation P Ltd (15 April 2009 to 12 Jun 2010)

• Worked as Cargo supervisor under GHA Universal Aviation for Kingfisher Airlines Calicut International Airport.

• To liaise with cargo agents in respect to maximize acceptance of cargo.
• To co-ordinate with the other departments of the organization for seamless day-to-day cargo operations
• To maintain the administration records of cargo department.
• Responsible for collecting departure & arrival documents, keep filing procedures.

• Worked as Cashier under GHA Universal Aviation for Kingfisher Airlines Calicut International Airport.

Company industry:
Airlines
Job role:
Logistics and Transportation

Cargo assistant

April 2008 - March 2009

Air India

India

April 2008 - March 2009

• Air India (01 April 2008 to 31 Mar 2009)
• Worked as Cargo assistant in Air India Calicut International Airport.
• Acceptance of Export Cargo
• Weighing Cargo.
• Preparation of Export Cargo Manifest.
• Supervise Pallet and Container loading for Srilankan Cargo and Air India Cargo.
• Filing of IGM & EGM Cargo Manifest to Customs.
• Updating Import/Export Register.
• Maintaining ULD Register.
• Handing over Import Cargo Documents to Kerala State Industrial Enterprises.
• Scrutinizing of shipping bills, documents of Export Cargo and handover the same to Export Freight Officer (EFO)
• Pre-flight & Post-flight work.

Company industry:
Airlines
Job role:
Logistics and Transportation

Licensed CHA

August 2007 - February 2008

KC Jacob & Company

India

August 2007 - February 2008

• KC Jacob & Company-Licensed CHA (01 Aug 2007 to Feb 2008)
• Maintenance of SHIPPING, CLEARING & FORWARDING CARGOS.
• Filing of shipping bills according to the shippers requirements
• Registration and Let export order of shipping bills
• Post documentation works

Company industry:
Shipping
Job role:
Logistics and Transportation

Education

Air India

November 2013

November 2013

Diploma, DCS

India

Departure control system

Kingfisher Aviation College

January 2012

January 2012

Bachelor's degree, DGR

India

DGR Kingfisher Aviation College, Approved by DGCA 2012

Kingfisher Aviation College

January 2011

January 2011

Diploma, AB Initio

India

AB-INITIO (Airport Handling Procedure) Kingfisher Aviation College, Mumbai 2011

Kingfisher Aviation College Mumbai

January 2010

January 2010

Diploma, DGR

India

DGR Kingfisher Aviation College Mumbai, Approved by DGCA 2010

Institute Canada

January 2008

January 2008

Diploma, IATA-FIATA

Canada

FIATA IATA Training & Development Institute Canada 2008

Pace Computer Education

January 2007

January 2007

Bachelor's degree, Computer Application

India

Diploma in Computer Application Pace Group of Computer Education, Hyderabad 2007

MG University Kottayam, Sree Sankara College Kalady

April 2003

April 2003

Bachelor's degree, Mathematics

India

Bachelors Degree in Mathematics MG University Kottayam, Sree Sankara College Kalady. 2003

MG University Kottayam/, Sree Sankara College Kalady

January 1997

January 1997

High school or equivalent, Pre degree

India

PRE- DEGREE MG University Kottayam/, Sree Sankara College Kalady. 1997

University/Board

May 1995

May 1995

High school or equivalent, SSLC

India

Qualification University/Board Year of passing

Skills

Aviation Operations
Expert
Aviation Operations
Expert
Operations Training
Expert
Operations Training
Expert
Guest Service
Expert
Guest Service
Expert
Agent Training
Expert
Agent Training
Expert
Sabre
Expert
Sabre
Expert
AB-INITIO
Beginner
AB-INITIO
Beginner
AVIATION
Expert
AVIATION
Expert
CASHIER
Intermediate
CASHIER
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FILING
FILING
IMPORT/EXPORT
Intermediate
IMPORT/EXPORT
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
SABRE
Expert
SABRE
Expert
SHIPPING
Intermediate
SHIPPING
Intermediate
TRAINING
Expert
TRAINING
Expert
Reservation and Ticketing
Expert
Reservation and Ticketing
Expert
Aviation Operations
Expert
Aviation Operations
Expert
Operations Training
Expert
Operations Training
Expert
Guest Service
Expert
Guest Service
Expert
Agent Training
Expert
Agent Training
Expert
Sabre
Expert
Sabre
Expert

Languages

Hindi
Beginner
Malayalam
Expert
English
Expert

Training and Certifications

Certifications
DCS-SITA
Air India
Nov 2013 - Nov 2013
Reservation And Ticketing
Air India
Nov 2013 - Nov 2013
Deploma
kingfisher Aviation college mumbai
Jan 2012 - Jan 2012

Hobbies

  • Play bat-minton
    Nothing....