Reservation Sales Officer
Cathay Pacific Airways
مجموع سنوات الخبرة :17 years, 4 أشهر
Greeting and assisting airline customers in a polite and courteous manner
Handles walk-ins, incoming calls, emails, faxes and telexes from trade partners and internal parties.
Perform single and group bookings as requested.
Make accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable.
Makes and confirms flight, limousine, and shuttle reservations.
Handles all cash and credit card transactions in the purchase or refunds of tickets.
Generates and sends daily sales report to Finance for revenue monitoring purposes.
Introduces frequent flyer program esp. Asia Miles and Macro Polo to potential clients.
Monitors pre and post flight functions and updates flight reports.
• Fare quotation scheduling.
• Fares given by hotlines.
• Ticketing & Reservation for the direct passengers.
• Itinerary letters arrangements for the embassies.
• Co-operate clients handling.
• Issuing Indian Rail Tickets.(BIRD RES)
• Travel insurance
• Leads preparation base on customer requirement.
• Updates on product line, its history and market potential.
• Customized proposals preparation to meet client’s expectations with attractive packages.
• Collect fees associated with booking travel arrangements, provide customers with a copy of the itinerary and make any required changes if the need arises.
• Hands on various computer software (GDS) to check various flight schedules, facilitate accommodations.
• Handle customer queries and complaints on fares and destinations.
• Maintain an excellent customer relationship with co-operate and individual clients.
• Building new customer base by identifying market potentials and prospects.
• Informing clients on health and visa necessity while issuing ticket.
• Meet walk-in clients or schedule appointments with the clients to arrange vacations and travel plans & insurance.
• Presents information on flight schedules and special offers.
• Explore market and develop strategies to achieve monthly target.
• Leads preparation base on customer requirement.
• Updates on product line, its history and market potential.
• Customized proposals preparation to meet client’s expectations with attractive packages.
• Collect fees associated with booking travel arrangements, provide customers with a copy of the itinerary and make any required changes if the need arises.