rishil mandangodan

Desktop Support Engineer at Arabian shield cooperative insurance company

• Saudi Arabia - Riyadh
• My current job since February 2011

• Creating, escalating and closing tickets using the Right Now TICKETING
SYSTEM
• Install, upgrade, support and troubleshoot windows 10 / 8 / 7, windows XP and Microsoft office 2003, 2007, 2010, 2013 and any other authorised desktop applications
• Install, upgrade, support and troubleshoot enterprise applications hosted on windows server 2003/2008
• Troubleshooting system start up and user login problems
• Software’s installation
• Desktop performance monitoring and optimization
• 2003, 2008 Active directory management
• Domain users creation and giving Privilege to Users
• Take ownership and responsibility of queries, issues and problems assigned
• New user Email creating
• Outlook configuration for user and troubleshooting Mail Problem.
• Kaspersky Antivirus Support
• Aims ( Insurance Support Software ) Clint Support
• Hard disk recovery
• Fingerprint machine and server support
• Managing and troubleshooting access to shared folders
• Performed routine maintenance on all user accounts, data files, etc.
• Troubleshooting hardware/networking/OS related queries of our branch customers Over Phone/Remote control
• Installation & Configuration of cisco Phones
• VPN client installation & configuration
• Provided advanced technological assistance to attend incoming calls by using IT helpdesk handset or remote desktop assistance
• Responsible for all internet related security
• Installing & Configuring new devices such as desktops, laptops, Printers (local & Network) and Scanners
• Reviewing system logs
• System security management
• I will Coordinate and with vendors and support staff that provide hardware / software / network problem resolution
• Configuring outlook for Blackberry, IPhone, IPad and Smart Phones
• Installs, configures & troubleshoots wireless access points
• Troubleshooting & Configuring WIFI Networks
• Providing level1 & level2 support to End users
• Works with other IT team members regarding new branch builds and upgrades