erp consultant
Avarna Ventures pvt Ltd
Total years of experience :3 years, 6 Months
# Provide first level direct application support to (Accsoft ERP, ODOO ERP, MyPOS, TSplus system) end users by responding promptly to inquiries within established Service Level Agreement objectives.
# Receive queries over the phone, and emails, analyze and troubleshoot basic application issues, and solve problems.
# As well as acting as a client advocate to resolve technical issues to improve system process by coordinating with IT team and ERP software vendors.
# Provide system administration support such as create new user accounts, grant appropriate system access rights according to user roles, rest passwords, reactivate/deactivate user accounts and furthermore take daily database backups.
# Analyze users' system requirements and configure ERP systems accordingly.
# In ERP post implementation phase, I gather new business requirements, analysis existing system, gap analysis for system improvement, and overall be a bridge between business and developers in SDLC.
# Testing the new ERP system customization with end users.
# Provide guidance and training to end users on ERP system functionalities when needed.
Performing project management & project administrative tasks.
Coordinating with project stakeholders.
Accurate processing of purchases, inventory, and
suppliers' accounts & preparing summary reports.
Assist project coordination, implementation, monitoring& maintenance across multiple Projects.
Prepare project deliverables & necessary documents.
coordinating with project stakeholders.
Craft Hub | Software Dev Project | University of Sri Jayewardenapura | Final year project Medical Center Management System | System Analysis & Design | Visio | ERD | Use Cases | University of Sri Jayewardenapura | Prepared a software requirement document for Medical center management System. Sonal Cab Service | DBMS | MySQL | University of Sri Jayewardenapura | This DBMS was created for maintaining up-to-date details of car rental service. FACTORS INFLUENCING CUSTOMERS’ INTENTION TO ADOPT MOBILE BANKING IN SRI LANKA | University of Sri Jayewardenapura | Final year research
Primary & Secondary Education