duty manager front office
golden sands hotel apartments
Total des années d'expérience :4 years, 1 Mois
• Handling shift operations
• Handling and responsible for on the job evaluation, counselling and disciplinary procedures.
• Mentoring and monitoring team performance with ensured efficiency of operation and group targets
• Scheduling and allocating job shifts rotas.
• Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
• Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
• Adheres to company credit limit policies.
• Allocates rooms to expected arrivals after checking the guest’s preferences and special requests.
• Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
• Cross checks all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policies and procedures
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participates in hotel committees and task force assignments.
• Assists all departments in servicing the guests especially during high volume periods.
• Takes responsibility in the absence of the Front office Manager.
• Ensures time and attendance policies and payroll are accurately reflected.
• Attends meetings as required.
• Oversees the business centre and ensures the area is clean and guest ready at all times
• Handling shift operations
• Handling and responsible for on the job evaluation, counselling and disciplinary procedures.
• Mentoring and monitoring team performance with ensured efficiency of operation and group targets
• Scheduling and allocating job shifts rotas.
• Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
• Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
• Adheres to company credit limit policies.
• Allocates rooms to expected arrivals after checking the guest’s preferences and special requests.
• Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
• Cross checks all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policies and procedures
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participates in hotel committees and task force assignments.
• Assists all departments in servicing the guests especially during high volume periods.
• Takes responsibility in the absence of the Front office Manager and Duty Manager.
• Ensures time and attendance policies and payroll are accurately reflected.
• Attends meetings as required.
• Oversees the business centre and ensures the area is clean and guest ready at all times