SAP CRM / C4C/ Hybris Marketing Consultant
Croma, Infiniti Retail Limited
Total des années d'expérience :16 years, 11 Mois
• Incident handling & SR Management
• Resolving day to day incidents for Sales, Invoices, BP, Organization, adding users to Report, Stores update, User & Store Creation and its assignment to related organization structure and custom tables. Status Management, Articles updating and deletion, daily reports.
Requirement gathering and handling change requirement.
Web UI-configuration.
Front office Process
ERMS configuration, handling service request via incoming email, route to responsible agents
Project: C4C Service Implementation
SAP AMS Project
•Role: CRM/Hybris Marketing
Part of CRM team on Juniper-Service Request Management & BI Realization Phase project with Juniper Networks.
Worked on customizing Task, Activities, Service Request and categorization schema.
Worked on complaints categorization schema.
Worked on transaction customizing activities.
Working for Juniper Post implementation support project where I involved in activities related to solving day to day queries raised by customer.
Post Implementation Task and including new development activities.
Involved in Change Request Management and handled configurations to resolve functional incidents.
Good Command on Service now tool, to monitor assignments, assigning, creating, creating change task and downloading incidents for reporting analysis.
Handled Hyper care Support during other release go-live time to avoid any dependency and transport conflict issues at the client site.
Performed unit testing, documentation for the work done.
SAP CRM Surveying Services Enhancement
Part of CRM Surveying Services enhancement project with Saudi Aramco.
Project Management and
Worked on Service scenario, Handled Service Management, Incidents, Service Order, Service Confirmation, Action Profile, Status Management, Authorization control etc.
Icon Health & Fitness SAP CRM Realization (Implementation
Roll Out Team Member.
Client interaction, Conducting Post-Live training sessions. Troubleshooting Problem areas and coordinating with support teams into SAP CRM, PMS (Payment Management Systems) & CLARITY (Technical Tools) software using in BSNL.
York International SAP CRM (SUPPORT
Handled Inbound and Outbound call for Promotional activities and Sales.
Customer support through inbound calling.
Outbound calling for new Services and generating sales for companies like Vodafone, Airtel.
Part of team for Icon Health and fitness SAP CRM Realization project. Worked on customizing the sales process.
Worked on customizing the transaction type like Business activity, sales, task and their controlling attributes. Organization model creation, Sales order replication to ECC. Business partner & number range and groupings etc, Action Profiles.
Worked on the key concepts of Marketing which include Marketing planning and campaign management, campaign creation, campaign execution, ELM, Segmentation Model and Product Proposal. Campaign replication To ECC
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