Ritesh Kumar Das

• Managed front office operations, ensuring efficient check-in and check-out
processes, enhancing overall guest satisfaction.
◦ Implemented streamlined
reservation procedures, reducing errors and optimizing guest booking
experiences.• Implemented training programs for front desk staff, improving
service delivery and elevating the overall guest experience.• Managed
scheduling and allocation of front office resources, optimizing staff
performance and maintaining service standards.• Developed and maintained
relationships with guests, fostering loyalty and contributing to positive online
reviewsand repeatvisits.

• Developed and maintained strong client relationships, resulting in increased customer
loyalty and repeat business.• Collaborated with cross-functional teams to optimize the
sales process, enhancing overall operational efficiency.• Conducted market analysis to
identify emerging trends and customer needs, informing strategic product
recommendations.• Executed targeted marketing campaigns, successfully increasing
brand visibility and driving revenue growth.• Managed customer bookings and modified
reservations to enhance guest satisfaction and streamline operations.• Provided
exceptional support to guests.• Processed group reservations, coordinating closely with
event planners for successful events.• Informed guests about loyalty programs.•
Maintained up-to-date knowledge of hotel amenities, promotions, and policies to
effectively serve guests.• Coordinated special requests and accommodations, providing
tailored servicesto meetdiverse customer needs.•

• Managed reservations for Sunday brunch, optimizing guest flow and satisfaction.•
Maintained log book to ensure accurate record-keeping and compliance.• Executed
buffet setup while ensuring hygiene standards met.• Provided catering services for VIP
events, enhancingoverall experience.

• Maintained cleanlinessand sanitation ofdiningareas, ensuringa pleasantexperiencefor
all guests.• Assisted in the setup and breakdown of dining events, contributing to
efficientservice deliveryand guestsatisfaction.

• Completed six-month internship focusing on front office operations and food service.•
Gained hands-on experience in food production and housekeeping tasks.• Assisted in
managing guest relations at front office to enhance service quality.• Participated in food
and beverage service activities to support dining operations.• Contributed to maintaining
cleanliness and organization in housekeeping areas.• Collaborated with team members to
improve overall operational efficiency.• Learned industry standards and best practices
through practical trainingexperiences.