Project Manager
Emirates NBD
Total years of experience :11 years, 5 Months
Emirates NBD, Dubai, United Arab Emirates (Aug '08 - Present)
Project Manager
Key Deliverables:
➢ Responsible for implementing BPM system (Account opening via scanned images) across the network
➢ Implemented UAE Central Bank mandated projects like International Bank Account Number (IBAN), UAE Funds Transfer System (UAEFTS), Wages Protection System (WPS), Direct Debit System (DDS)
➢ Acted as a Key member of Customer Service Excellence Program which encompasses projects to enhance customer service levels of the bank, such that NPS of the bank improvises
• Overall implementation on the project within the given timelines, cost and scope
• Raising Control Risk Self-Assessment (CRSA) document and Business Requirement document
• Lead and develop full scale project plans and take ownership of its execution
• Define the project scope of work, financial plan, its goals and deliverables
• Track project deliveries using project management tools
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives
• Build credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organization
• Monitor project activities and synchronizing the timely updates with the Senior Management
• Present periodic Dashboard reports on the current program, future opportunities and anticipated issues
• Monitor UAT and timely obtain Business approvals
• Ensure training program is arranged for the end users
• Prepare Communication Pack for the end users
• Resolve post Go-Live issues in a project, if any
• Ensuring service excellence at all times
Leadership & Teamwork
• Ensuring high level of quality is maintained by mentoring and working towards team development
Operational Effectiveness & Control
• Reassessing the operational risks associated with the role and inherent in the business, taking account of changing economic and/or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
Compliance and Risk Management
• Adhering and Implementing the Group Compliance, Control and Risk Management Policies and Guidelines and congregating local regulatory bodies requirements
Major Challenges
• Implementation of projects without compromising on the delivery quality and sacrificing the cost and timeline.
• Streamlining the balance between the business and other internal departments
• Liaising and Tackling with multiple product providers across different Group entities and external vendors
Kotak Mahindra Bank Ltd, Mumbai, India (May '05 - Feb '08)
Unit Manager of Core Team (Core Operations - Flexcube), leading a three member team (May '05 - Dec '06)
Key Deliverables: • Enabling various channels requested by the customer
• Getting customer IDs created in BCIF package and opening of accounts in Flexcube package, issuing cheque books to various accounts, as per the product codes
• Updating various employee codes and corporate codes required for Sales MIS preparation in Flexcube package
• Processing Salary uploads and signature authorization
• Bringing in automation to do away with manual activities
Team Leader of Document Verification Unit, leading a 16 member team(Jan '07 - Feb '08)
Key Deliverables: • Account Opening & Maintenance in accordance with RBI's and Banks' internal KYC policy, including Corporate Account Opening
• Booking of term deposits along with statutory and regulation reporting
• Providing effective leadership through coaching, feedback, training and career development to team members to ensure that the team had high morale and motivation levels
• Coordinated with the branches and resolved their queries pertaining to Account opening
• Ensured 100% error free process and opened accounts as per given TAT
• Taking care of audit compliance
• Encouraging Team Building activities
• Providing timely MIS to Senior Management
• Conducting training programs on the launch of new products for better understanding of the processor
ICICI Bank Ltd, Mumbai, India (Oct '03 - May '05)
Officer
Key Deliverables: • Back Office Operations-Regional Processing Center: Processing transfer cheques, which includes handling returns as well. Processing dividend warrants and I-Pay cheques
• Issuing banker's cheques and demand drafts
• Processing inland bill collections, doing inter branch reconciliation
• Processing account closures
• Making Vendor Payments
• Interacting with branches to solve their queries
IndusInd Bank Ltd, Mumbai, India (Dec '00 - Dec '02)
Junior Officer
Key Deliverables: • In charge of Customer Service Desk, handling a team of four people, attending queries related to Internet banking, Tele banking, Mobile banking, forwarding ATM and Credit Card applications to the respective departments, issuing ATM cards on identification of the customers, guiding customers regarding issues related to account opening, account closing, fixed deposit rates etc.
• Independently handled depository counter, promptly responding all tele-enquiries in demat and necessary correspondence to corporate office
• Handled independently fixed deposit counter, giving information about various types of deposits, reporting dollar deposits to corporate office
• Independently handled inward and outward clearing, including returns of the same, doing encoding, as well as checking reports of the same
• Handled cash counter and out-station cheques for collection, tallying scroll book with the physical vouchers and checking reports of the same
• Worked on remittances issuing banker's cheques, drafts, cheque books for all customers, cheque purchase transactions and reporting of the same to corporate office
• Account opening, Account closing, NRI services, Locker services - providing assistance to customers in opening new accounts, giving all types of information about bank products, services, etc
• Enhanced my marketing skills by taking part in campaigns
Bachelor of Laws from Mumbai University, Mumbai, India
Specialized in Intellectual Property Law
Bachelor of Commerce Mumbai University, Narsee Monjee College of Commerce and Economics, Mumbai, India
