PERSONAL ASSISTANT
MAZAYA OMAN LLC
مجموع سنوات الخبرة :0 years, 0 أشهر
TO DIRECTOR/OWNER
● Director’s calendar and office management.
● Prepared all outgoing correspondences from Director’s Office.
● Managed outgoing and incoming mail / shipments. Facilitate all purchases and vendor coor-
dination.
● Maintained personal database, documents and records.
● Personal aircraft travel scheduling and coordination.
● Organized travel arrangements of Director, family members and guests including hotel
reservations, visa processing, and commercial flight ticketing.
● Personal staff management, administration & welfare.
● Facilitated payroll, recruitment, and resource management.
● Monitored vehicle, real estate & personal asset management.
● Responsible for providing regular updates on various actions, pending points, new assign-
ments pertaining to Director’s business and charity projects.
● Any and all other highly confidential administrative duties.
● Responsible for actively promoting swim programs and organizational development.
● Facilitate payroll, recruitment, performance evaluation, resource management and planning.
● Monitor progress of service delivery of entire team including coordination with partner
venues.
● Responsible for client relations & crisis management.
● Maintain client database and business records.
● Responsible for logistics management including the preparation and validation of contracts,
sales/ inventory reports, sales invoices, statements of account and billing statements of
partners and suppliers.
● Oversee administrative responsibilities including bills payments, banking errands, handling
petty cash and addressing concerns/inquires of clients, suppliers and partners via all com-
munication channels.
● Identified training and development needs within organization through job analysis, perfor-
mance management and regular consultation with department heads and human resources
department.
● Designed development training program based on both organizational and individual needs.
● Worked with team to produce programs that are suitable to all relevant parties in the orga-
nization, including Training Champions, Team Leaders, and Managers.
● Devised and maintained individual training plans and facilitated IHG’s Performance Manage-
ment cycle including Annual Self Reviews, Personal Development Plans, Performance Re-
views, Mid-Year Reviews, etc.
● Produced necessary training materials for in-house courses.
● Managed delivery of training and development programs including but not limited to IHG
Hotel Orientation, Customer Delight, Telephone Excellence and certified to conduct Crowne
Plaza’s One Step Ahead Program as Brand Champion.
● Monitored and reviewed progress of trainees through questionnaires and discussions with
managers.
● Evaluated training and development programs; Amended and revised programs as neces-
sary, in order to adapt to changes occurring in work environment.
● Assisted managers and training champions in solving specific training concerns, either on a
one-on-one basis or in groups.
● Ensured training programs remained current through exposure of relevant materials and
courses, and attending significant regional meetings.
● Supported HR Department with organizing regular colleague events and Responsible Busi-
ness initiatives.
● Screened telephone calls, enquiries and requests, and handled independently when appro-
priate.
● Organized and maintained diaries; arranged appointments and social functions.
● Produced documents, briefing papers, reports and presentations for IHG Oman Regional
Meetings.
● Organized and attended meetings and ensured DOO is well-prepared for meetings.
● Liaised with clients, suppliers and colleagues related to matters pertaining to the Executive
Office.
● Deputized for the manager; coordinated and delegated tasks to others in the DOO's ab-
sence.
● Devised and maintained office systems, including data management, filing, etc.
● Maintained all personal files of Department Heads.
● Arranged DOO’s travel and accommodation requirements; prepared Time & Expense Re-
ports.
● Established Admin Club where junior administrators are assisted in improving administrative
standards.
● Assisted Banquet & Conference Director in all administrative functions.
● Responsible for circulating accurate Event Orders to entire hotel team.
● Attended to guests’ banquet inquiries and requests.
● Assisted Radiology Department in all administrative functions; specifically assigned to assist
● Assisted the Dean of the Muscat Nursing Institute and the Curriculum Task Force.
● Aided in development, implementation, and evaluation of nursing curriculum by providing
support in word processing and managerial skills.
● Underwent 3-month formal Medical Transcription Training; attained a 55 WPM typing speed.
● As part of the Production Team, assigned daily voice files/dictations for transcription from
U.S. and Saudi clients.
● Experienced daily familiarization of medical terms via available software, classes, and other
references.
● Supported recruitment team during pre-launch of company.
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● Maintained database of applicants, maximizing MS Office Applications.
● Assisted in scheduling of interviews and meetings.
● Responsible for daily administration of general office duties.
● Monitored attendance of support center business unit and managed directors’ calendars.
● Assisted in organizing company office meetings, parties and outings.
● Coordinated office repairs and security passes.
● Assisted colleagues with procurement requirements.
● Handled reservation of office resources: conference rooms and projectors.
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