IT Support Engineer
Azmeel Contracting
Total des années d'expérience :3 years, 6 Mois
Proficient in handling escalated calls and providing level1 and level2 Technical Support to end users.
Implement the policies for the use of the computer system and network
Provide network and desktop support to over 100 users in 7 site offices
Microsoft outlook, outlook Express configuration, backup, troubleshooting.
Maintaince of computer hardware systems and system assembly.
Maintain the assets of pc's and laptops. Installation & Configuration of Network printers & Scanner and its basic level of
troubleshooting.
Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions within the respective site.
Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions at the respective site.
Provide all technical support during the installation, configuration, and rollout phase.
Provide computer help desk support in resolving PC, printer, and network problems either directly or Remotely with end-users.
Responding in a timely manner to service issues and requests
Basic knowledge of Active Directory Repair and replace parts/equipment, as necessary.
Troubleshoot hardware and software problems by running diagnostics, documenting problems, and resolutions, and assessing the impact of issues.
Prioritize and manage many open cases at one time.
Manage the stock of equipment, consumables, and other supplies.
Manage user accounts, and emails, assign rights and access to the digital services.
Upgrade, install, and configure computer hardware, software, systems, networks, printers, CCTV, etc. to meet the objectives of the adoption and support unit.
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