Systems Engineer
Datacom Systems Asia
Total years of experience :14 years, 5 Months
Datacom Systems Sdh Bhd
• Worked for multiple clients in GSD (Global Services Delivery).
• Primary Job to proactively monitoring all servers, applications and services using
SCOM (System Center Operations Manager )to ensure high availability at all time.
•To develop scripts using Windows Powershell to automate routine tasks and
administration.
•Proactively perform random checks/troubleshoot faults and identify process
improvements.
•Administer and support the following core Microsoft technologies: Windows
Servers, Active Directory, ADFS, Exchange 2010/2013, WSUS, DNS and DHCP.
•Implementing performance tuning, availability monitoring and capacity monitoring
on the related Windows/VM server platform(Vmware).
• Using SCOM and PRTG as monitoring tools.
•Familiarisation to patching tools such as WSUS & SCCM.
• Deploy application packages and distribution of application through
collections/sites using SCCM.
•Manage and Administer Support for Microsoft Exchange 2010/2013 and Anti-Virus
Software solution - Symantec Endpoint Protection
•Installing, commissioning, decommissioning, managing, supporting & performing
system administration of the VMware hardware and software environment part of
project assigned.
•Tesserent Managed Email Filtering - Spam tagging, White-lists and Blacklists and
Quarantine.
•Ability to perform System recovery, i.e. rebuild servers including hardware,
operating system software and data recovery due to a server failure.
•Provide 3rd level support and troubleshooting most complex issues in the
environment. Hands on experience in disaster recovery and high availability
environment
•ITIL - ServiceNow(SNOW) Ticketing Tool involving the areas of Incident
Management, Problem Management and Change Management.
• Also using Cherwell service management to handle service requests, incidents,
change requests etc.
• Integrating with Desktop, Service Desk to make the user queries, incidents, requests
are handled at correct SLA.
• Integrating with security and Network team to troubleshoot issues to provide
maximum uptime to services.
•Identity management using Microsoft Identity Manager MIM(FIM).
•Monitor AD object and File/Folder changes using ADAudit and FileAudit changes
through ManageEngine.
• Managing Unified communication - On premises Skype for Business 2015 and
troubleshooting issues that occurs in environment related to presence, IM,
delegation.
• Updating certificate in servers both machine and application certificates, using
internal CA and external CA.
• Good understanding of Dell Netvault backup. Configuring backup, schedules, sets
depending of VM, application needs.
• Creating asset reports on VM, devices, physical devices etc for the clients If
requested.
• Patching ESXi servers, VM's, on new updates and releases.
• Upgrading Dell Power edge blades.
Datacom Systems Sdn Bhd
•Primarily work of Odin, a leader in providing Cloud service for telecommunication
companies
•Work as a platform support which involves Odin automation products and its
integrated components (Hosting solution/Cloud/Virtualization technologies/Saas
products).
•Assisting customer on business-critical issues with in the agreed SLA
•Helps Customers to achieve their business requirements using Odin automation
products through customization and integration of technologies.
•Integration and troubleshooting Payment systems like Credit card, debit card,
Paypal and Bank accounts with Odin Business automation.
•Deploying, configuring and troubleshooting LVS based CloudLinux cluster.
•Deploying, Configuring and troubleshooting Qmail Cluster.
•Integration of cloud technologies Office 365, Hyper V, VMWare, Windows Azure
using standard APIs.
•Responsible for Client management and ensuring that Customers are contacted
promptly and frequently till resolution met.
•Managing team’s backlog, correctly set client's expectations, client’s updates and
incident status efficiently
•Work on assigned ticket on day to day basis and meet SLA as per client agreement.
•Assisting Customers with Infrastructure deployment, Configuring and
troubleshooting.
•Identifying the performance bottle neck with Odin automation and its modules.
•Installed Office 365 gateway scripts and configured integration between Microsoft
cloud and Odin automation.
•Troubleshooting web cluster, web sites issues and performance analysis.
•Troubleshooting Email issues (Qmail and Hosted exchange).
•Active Directory user management.
•Understanding billing principles - subscriptions, documents (order / invoice /
payment / adjustment), credit and transaction and reseller ship
•Knowledge of TCP/IP and troubleshooting communication between Odin
automation and integrated technologies
•Configuring Database servers PostgreSQL, MySQL, MSSQL
Windows Server: Windows Server Administration, Linux server Administration,
Server Management, Remote Infrastructure Management, Client Relations.
•Managed Linux Infrastructure involving maintenance of servers and
troubleshooting problems in environment
•Provided System Support for 24/7 Production and Development environments
•Troubleshoot all core issues related to DNS, SMTP, HTTP, FTP, IMAP, POP, SSL
•Provided technical support to users, solving connectivity problems
•Install & configure hosting panels Hsphere, Plesk, Cpanel
•Server hardening and securing servers to alleviate DDOS attack & hack analysis.
Installing modules, services, firewall and configuration tweaking
•Active directory management, exchange server installation and mailbox
management
•Configure load balanced web servers and install associated modules
•Install monitoring core servers and agents, configure alerts and thresholds for solar
winds and nagios monitoring systems and IP check
