Operations Team Leader
NOON.com
مجموع سنوات الخبرة :16 years, 5 أشهر
Designation: Operations Supervisor One of the Leading E-commerce Companies in U.A.E, the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, Now Now, SIVVI, noon VIP, and noon Pay. Key Deliverables:
Responsible for daily warehouse and shipping areas including filling and shipping customer orders, satisfying internal shipping requirements ensuring accuracy of shipments and supporting documentation.
Experience with planning, performance metrics, process improvement, and lean techniques.
Measure, track & reporting the effectiveness of the department activities and monitor all assigned KPI’s
Comfortable with multitasking and working cross-functionally with different business units.
People management responsibilities and experience with the full staffing life cycle, including interviewing, hiring, training, planning and assigning daily work, performance management, promotions, terminations, addressing all work related issues and resolving problems.
Experience in handling multi - national & ethnic staff members in various team sizes, showcasing exemplary Team Leadership.
Provide imaging leadership with key reports and presentations and always believe in Team wok.
Have successfully & handled an entire warehouse separately with a team for over a year with minimum or no supervision (in another destination, away from the mother hub).
Stay informed of logistics technology advances & applies appropriate technology to improve logistics processes and overall logistics management.
Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems.
Analyzing information and evaluating results to choose the best solution and solve problems.
Experience managing contingent workforce in a business with peak season.
Direct logistics/fulfillment management experience, comprising both a salaried workforce and agency strong workforce, in a logistics, or distribution/warehousing environment.
Establishing and maintaining interpersonal relationships developing constructive and co-operative working relationships with others.
Working on ad hoc reports on daily basis, managing truckloads, line haul updates, and small parcel carriers.
Continuously provide critical shift related information to front line management and operators
Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
Engaged with support functions and or other departments to address common issues or needs in key areas of performance eg: process area readiness, 5S, safety, training etc.
Have solved logistics and supply chain challenges through data analysis, innovation and process optimization.
Have created & cultivated a safe working environment by identifying safety opportunities across work area
Manage and train our Associates to help deliver the best service for our customers
Designation: Operations Manager A Shipping & Logistics company in Tamilnadu, India dealing in Export and Import of goods, especially Fmcg products. Key Deliverables:
•Responsible for delivery of operational services in line with service, quality and cost targets.
•Have been proactive with strong sense of responsibility, able to work independently & under pressure, strong analytical and problem-solving skills.
•Work with the management to ensure all relevant departments have the necessary procedures to follow.
•Have exceptional people skills from hiring, training, coaching; to providing leadership, direction, advice and guidance to the team, maintaining high levels of integrity, motivation & morale resulting high & consistency in productivity - performance.
•To manage, coordinate & monitor day to day activities & performance of the team members by setting benchmarks, objectives & targets.
•Proactively manage & review the performance - progress of the team members and identifying areas of improvement, develop individual training plans for the team, in liaison with the HR team.
•To support the sales team & logistics team in implementing the agreed business strategy for the organization.
•Have developed strong working relationships with client & market facing managers and together ensure high level performance & provided fast & effective issue resolution.
•To ensure excellent customer service through effectively managing multiple department teams, collaborate cross-functionally with other support services (HR, IT & Finance), through improvements to each function & keep communicating between the business functions & to optimize strategies & tactics, for improving business results.
•To control and monitor the inventory in order to achieve the target and ensure to monitor key data reports on space management, sales and stock movement of all shipments.
•Conduct periodic checks to the warehouses to ensure stocks are laid out & stored according to standard layout norms and to collaborate with relevant stakeholders in an effort to reduce damages, aging of inventory and minimize expedited shipments mode.
•Management of the timely data collection to update operations metrics on a daily basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost, eliminate errors and thus deliver excellent customer service.
Designation: Senior Area Executive, Marketing & Sales ITC has a diversified presence in Cigarettes, Packaged Foods & Confectionery, Branded Apparel, Personal Care, Stationery, Safety Matches and other FMCG products, Paperboards & Specialty Papers, Packaging, Agri-Business and Information Technology & Hotels. It has an annual turnover of $6 billion and thriving out to be one of the leading FMCG companies by venturing into new businesses as well as by acquisitions & amalgamations of other companies. Key Deliverables:
•Responsible for the overall performance, equity, distribution of ITC's various categories ranging from Cigarettes to Personal Care to Food products business across territories in 2 states (Tamilnadu & Andhra Pradesh)
•Responsible to plan and implement marketing inputs, estimate sales, achieve the planned targets & P&L for the all the above mentioned categories of products.
•To co-ordinate with the sales team to plan the annual targets by preparing MIS reports, to estimate sales for the assigned markets, to handle face-to-face selling of products to outlets across various channels, ensure efficient and cost- effective distribution of the products.
•Analyze all dashboard reports (DS & CRM) to spot trends and improve existing processes & related to the KPI's.
•Handling various teams at a time consisting of Sales Executives, Supervisors, Distributors Sales team, Delivery Team and 3rd party Merchandisers team who handle BTL activities.
•Ensure all sales routes under supervision have up to date route plans and all those routes have the correct quantity & mix of sale able products to service their outlets on a daily basis as per the company must stock list.
•Ensure wastage control is exercised as per policies/procedures and is maintained within company target levels across product groups and respective locations ensuring product freshness for customers & consumers.
•Execute the approved payment and credit policies and ensure credit and collection management for all sales in the Area, ensuring timely payments within company guidelines.
•Manage and monitor the allocated marketing budget across activities and initiatives and ensure that spending is within the approved budget and in line with sales achievements.
•Manage accuracy of stock delivery on all new product launches.
•Have closely worked with the Brand Team to execute Market- level and Outlet level branding solutions & promos.
•Obtain and maintain knowledge of the sales and distribution channels and of competitor's activity throughout the area, share and discuss with the line manager for appropriate actions.
•Market research to commission through the category research in target markets and use said research to further performance in sales and distribution in the given territories.
•Apply quality management (for all POSMS & POPs) and recall all damaged products from the shops and report it to the Sales management & safe guard the company's assets like (Salesmen Handheld devices etc.)
•Ensure execution of merchandising at the point of sales, in line with the policies and instructions, in order to influence the shopper's choice in favor of products.