Team Leader
Flight Quotes ( Pvt ) Ltd
Total years of experience :18 years, 10 Months
· Employed as a Team Leader. Responsibilities are as follows:
· Motivating and inspiring the team to surpass their potential.
· Looking constantly for development as well as continuous improvement for the entire team.
· Monitoring, organizing, and coaching team on a day-to-day basis.
· Ensuring that the employees follow their schedules properly as designed.
· Striving for new ways continually, to increase the opportunities of sales.
· Handling escalated calls, complaints, questions, and queries as necessary.
· Facilitating cross-functional communication within employees for improved working condition.
· Documenting general reports on each team member’s performance and targets as well as ensuring that
they exceed the targets.
· Employed as a Travel Coordinator. Corresponding to emails with my point of contact on behalf of the employee & also with the Travel agencies.
· Coordinating with the vendors for the best fares and accurate travel details for the travel requested by our employees.
· Providing the best of service to our employees satisfying them with their travel requests and helping employees to find their particular itineraries requested to fly for their rest & recreation.
· Advising and providing guidelines to employee’s inquiries for the travel Policies.
· Upon receiving the travel request form from my point of contact, screen them for any errors or if not applicable for travel due to missing information.
· Enter the request in the database, updating the database for any activity done on the booking.
· Re - booking / canceling employees travel upon receiving the request due to uncertainties.
· Keeping a track of employees due to travel on the expected date of departure & follow ups with the point of contacts if the employee does not travel.
· Performing hotel duties (delivering e-tickets / paper tickets to our employees going on R&R.
· Generating reports from the database for the request entered to keep a check for accuracy before sending it to the Vendors.
· Analyzing the cost involved in situations where the company is liable to bare any unusual circumstances beyond the employees control.
· Currently employed as a Travel Consultant. Perform various fields in airlines industries.
· Individual handling of corporate clients and currently working with the biggest corporate in Dubai.
· I tailor made itinerary to suit various inbound and outbound for budget travelers.
· Employed as a Ticketing and Reservation Officer performs various fields in airlines industries.
· Individual handling of corporate clients.
· My job was also responsible for holidays and Tours that included ground arrangements, accommodation needs in liaisons with hoteliers.
· I tailor made itinerary to suit various inbound and outbound for budget travelers.
Diploma in Computing
Diploma in Airline Ticketing & Reservation
G. C. E LONDON (O/L)