Manager - Sales
Aircel Ltd
مجموع سنوات الخبرة :17 years, 1 أشهر
• Achievement of sales targets with desired Productivity from DSAs, DSTs by tapping different customer segments - SMEs, government employees & residential areas.
• Train Channel allocated staff as per defined standards and monitor daily operations.
• Coordination with Channel Manager for the definition of initiatives (events) that could work at area level.
• Ensure operation efficiency at the DSA front and tracking and supervision of the activities of channels
• Aggressive execution of Sales programs (i.e. new schemes, promotions, etc.).
• Hiring, training and motivating the team to achieve sales objectives.
• Imparting training on product knowledge, product features, VAS and basic selling skills and insights into the company’s policies and system.
• Ensure high productivity & motivation of all FOS/sales executives.
• Monitor and raise complaints, and propose actions to solve them.
• Ensuring minimum disconnections due to zero usage, pre cpv negative and first bill defaults.
• Work in conjunction with senior management on problem identification and resolution
Role and Responsibilities:-
• To achieve the gross Postpaid sales target allocated to channel for the given
territory by tapping different customer segments - SME, government employees & residential areas.
• Assist the channel partners to meet their business targets and achieve profitable ROI.
• Recruiting & training sales personnel and monitoring the performance level of team members to ensure efficiency in sales operations and service staff for ensuring superior customer service.
• Aggressive execution of Sales programs (i.e. new schemes, promotions, etc.).
• Imparting / organizing training programs for sales executives/FOS, driving them to achieve pre planned business targets.
• Imparting training on product knowledge, product features, VAS and basic selling skills and insights into the company’s policies and system.
• Ensure high productivity & motivation of all FOS/sales executive.
• Effective utilization of Co-op budget on monthly basis.
• Ensuring minimum disconnections due to zero usage, pre cpv negative and first bill defaults.
• Work in conjunction with senior management on problem identification and resolution.
• Focus on building relationship and tie-ups with various territorial auto dealerships and DSA’s.
• Managing marketing operations for achieving increased growth and profitability; initiating market development techniques.
• Running activities and events at the point of sale.
• Recruitment of CSO team for the channels in the branch.
• Conducting presentations to train channel employees on the products and processes.
• Managing customer service operations to ensure customer satisfaction.
• Monitor Channel business figures on a daily basis and Update the RSM and NSM on market competition and figures on a daily basis
• Work in co-ordination with: -
• Underwriting team for policy approval.
• Operations team for policy issuance.
• Regional / Corporate Claims team for claims settlement
• Focus on building relationship and tie-ups with various territorial auto dealerships and DSA’s.
• Managing marketing operations for achieving increased growth and profitability; initiating market development techniques.
• Running activities and events at the point of sale.
• Recruitment of CSO team for the channels in the branch.
• Conducting presentations to train channel employees on the products and processes.
• Managing customer service operations to ensure customer satisfaction.
• Monitor Channel business figures on a daily basis and Update the RSM and NSM on market competition and figures on a daily basis
• Work in co-ordination with: -
• Underwriting team for policy approval.
• Operations team for policy issuance.
• Regional / Corporate Claims team for claims settlement