Regional Manager/Consultant
ExD
Total years of experience :39 years, 2 Months
• Accountable for end-to-end operations of Service Delivery Solutions for Clients in the defined geography.
• Managing client engagements for Service Delivery and Technical Support arrangement and ensuring delivery.
• Responsible for deciding scoping work, SLA, service transition, service delivery and quality assurance
• Involved in Solution Design, Resource Management, SME coordination, POC presentation and client satisfaction.
• Supporting Business requirement and Market requirement Analysis for designing suitable service solution.
• Performing team administration tasks as well as team development initiatives for building an excellent Project Team.
With a team of 2 resources provided Consulting for ERP Implementation in the form of feasibility studies, technology research, Infra-structure as well as complete Solution Customization Cycle for Enterprise Solution
Reported to the CEO, leading a team of 50 resources.
• Provided technical and administrative leadership in operation of IT Directorate in meeting long term demands of all user departments.
• With improvement in WAN bandwidth online Ticketing Stations increased from 12 stations to 25 stations in record time giving Railways increase in revenue.
• In history of Pakistan Railways introduced E-Ticketing System and Ticketing System through Pakistan Post which has increased the honor of Railways.
• Restructured the IT Directorate and gave recommendations for improvement of department.
• Devised IT Strategy and IT Policies.
• Supervised team of Oracle database specialists responsible for providing architecture and administration
• Ensured high level system performance through implementation of the planned maintenance of Oracle running under Linux and Windows 2000.
• Started in-house software development for Revenue System saved 70% cost of development.
• Initiated project of Fuel Management System, Train Tracking System and Human Resource
• Supervised vendors and World Bank consultants involved in IT Projects and provided performance reviews with recommendations for action on vendors, consultants and contractors.
• Evaluated, recommended and deployment hardware which includes IBM Servers along with SAN.
As experienced IT Professional helped in establishing Information Technology Section for PARCO Mid Country Refinery (MCR). Managed IT Projects worth million of dollors with foreign consults from commissioning stage till complete operation.These IT related projects were completed within budget and on time. Supervised the team of programmers, network administrator and support engineers, managed, monitored and administered the Information Teachnology Section. Following systems are successfully implemented and are in operation:
• Designed and Implemented Local Area Network/Wide Area Network
• Designed & Implemented Computerized Maintenanxe Management System (MAXIMO).
• Designed & Implemented Plant Information Control System (PICS).
• Designed & Implemented Laboratory Management Information System
• Designed & Implemented Incident Reporting System
• Supervised acceptance tests for all system developed in house or developed outsource.
• Implemented Business Continuity and Disaster Recovery Unit.
• Designed Intranet and Web Page for PARCO MCR
• Member of various computer hardware, software and communication advisory committees
• Developed and managed large and small computer maintenance contracts and provide hardware maintenance support.
Initiate and enforce strict budget controls addressing company need and promotion of growth. Adept at Crisis management, trouble shooting, problem solving and negotiating
Established Computer Department for Pak American Fertilizers Limited and hired computer professionals for the Department which includes Programmers, System Analyst and Hardware & Network Engineers. Responsible for manage and control of the entire PAFL integrated Management Information system (MIS). Assess software and hardware needs of the company perform extensive investigations and communications; made recommendations. Established the methods and procedures used in alalyzing, tesing, evaluating, controlling and operating the systems. Analyzed and designed and designed the following systems:
a. Designed LAN/WAN System for Plant b. Plant Financial System
c. Material Mangement System d. Medical Information System
e. Maintenance Management System f. Document Tracking System
Provided knowledge and expertise ensuring that all systems efficiently effectively an succfessfully meet PAFL goals.
Established Computer Systems Department for askari general insurance company ltd and hired IT professionals which include Programmers and System Support Engineers. Responsible for managing computer Software, Hardware and Communication networks for Head Office as well as branches which include Rawalpindi, Peshawar, Gujranwala, Faisalabad, Multan, Lahore, Karachi and Islamabad. Analyzing, designing, developing and implementing of different application software. Writing documentation for the systems. as well as prepare network layouts. Training of endusers and recruiting of EDP Staff. Trouble shoot problem regarding software and hardware.
Successfully implemented the following softwares:
a. Underwriting System b. Reinsurance System c. Claim System Insurance
d. General Ledger system e. Payable Systems f. Agents Control System
Worked as sales support executive for the leading computer company based U.K. Responsible for support of Oracle and UNIX operating system, as well as sales of computer equipment, which includes sales analysis and strategic planning for computer market. Exploration and recommendation of new market segmentation development of marketing strategies for these segments, preparation of financial projections and implementation of accepted proposals.
Worked as Project Leader in application software department of ABM Data system Ltd. based Karachi. Responsible for development of application software and training. Major projects done were computerization of leading insurance company starting from design phase to implementation phase. This project was done in teamwork, supervised three programmers by me. Departments covered were Re-insurance department to Finance Department of insurance, having each department divided into sub departments. Other projects done were Import/Export system of Mercury Garment Corporation and Karachi Development Authority Land Management System. Written documentation for Land Management System of KDA and Mercury Garment Corporation system. Supported accounts department of ABM in preparation of Finance system.
Worked as training specialist for Receptionist Centre Parramatta Australia for period of one year. Complete responsibility includes designing of course material for students of different companies coming to learn about computerized accounting, Dbases applications developments, word processing packages, other 4GL languages and local area networks. At this job seventy per cent was training and rest were application development. Performed maintenance tasks and determine appropriate use of computers, networks and printers. They were two trainers/software developers reporting directly to me with setup of twenty to thirty computers.
Worked as consultant for ASK Solutions Australia on Stock Management System, Point of Sales Systems, Lab Systems, Accounts Systems and Payroll Systems. Analysis, Designed Developed and Implemented these systems
Coded well-defined system logic flow charts and Jackson method into computer machine instructions using Business Basic and COBOL. Coded subroutines following specifications, file size parameters, block diagrams. Performed maintenance tasks and documented all programs as completed. Tested, Debugged and assembled programs for engineering department of Fergusons Transformers Ltd Australia.
GPA 3.0
MAJORS IN MATHEMATICS