Fulfillment Operation Manager
cenomi
مجموع سنوات الخبرة :10 years, 10 أشهر
1. Implemented timely speed metrics for end-to-end OMS order processing, generating weekly/monthly reports.Enforced SLA adherence across functions, ensure strict cutoffs compliance & represnt of looker.
2. Established SOP for inbound & ICQA process, collaborated with commercial and process excellence teams. Contributed crucial inputs for exceptional handling, enhancing value in building the WMS & WCS.
3. Implemented 5S methodology of efficiency, safety and quality.Optimized space use, foster continuous improvement culture.Reduced fulfillment time from 36hrs to 22hrs.Published on intreactive whitebaords.
1. Guided 750+ outbound team, achieved 160K items in 24hrs for Yellow Friday in Noon. Managed 350 direct reportees, sustaining 7K daily orders with 99.3% SLA adherence and 99.7% same-day delivery success.
2. Crafted a seamless same-day delivery process, optimizing SDD lane picking and WCS adjustments. Elevated fulfillment success from 2% to 14% every day, replicated across three countries by the process excellence team.
3. Established 35+ dark stores in UAE, stocking each with 30K inventory, enhancing Noon in Minutes for 15-minute delivery success. Managed a fleet of 80 riders. Achieved 0.017% missing rate in successful audits from 2020 to 2022, improving inventory accuracy.
Provide great customer services and experience to our valued UAE customer via online shopping.
-Managing the warehouse management system and receive from marketplace, store item, calculate the flow of inventory, pick process, order processing and ensure the fulfillment process completion without any problems.
customer service and retention executive, client servicing, proactive management of account, key Account manager, SME enterprise key Account manager
1.Develop and train new induction of MSME product.
2.Capacity building of new staff and introduction and graduation of a branch staff.
3.Cash flow based lending technology and its financial decision.
4.Financial analyst of enterprise loan department.
1.Online resolution of customer queries.
2.provide timely services, and highlight important issues.
3.Provide quality services by following all companies parameter of quality and quantity.
4.worked in Quality assurance unit to check rather CCE follows proper said SOP .
5.find out discrepancy which occurs during run time.