Operations Manager
FGT
Total years of experience :19 years, 8 Months
• FGT - Hisense Fulfilment Partner
• Spearheading the operations of Hisense TV and Audio business for UAE-organised channels and Online
• Successfully formulating strategies to improve company profits through effective cost control of overheads and inventory
• Managing General PSI, Channel PSI, planning inventory, price, and promotion control, recruiting, training, and supervising staff.
• Strategizing to improve customer service and feedback
• Proficiently setting up a new business and launch of lifestyle, health, and beauty brands and products to ensure the achievement of P&L objectives
• Placed products on e-commerce and other retail platforms (such as Amazon, Noon, and Carrefour)
• Collaborated with partners and successfully handled the role of Key Account management with power retailers in the U.A.E. like Eros, Jacky's, Lulu, Jumbo, Sharaf DG, as well as in Qatar, Kuwait, and Jordan
• Recognized for improving the department's revenue by 20% by selling all brands from all major online portals
• Provided product training to new and existing customers resulting in a 60% reduction in faulty returns
• Secured 70% market share of Mobile Accessory with brand visibility in all Samsung Brand Shops across the UAE
• Functioned as an efficient Buyer, framed strategic plans in buying and merchandising, and assumed responsibility for purchasing Samsung products such as mobile, TVs, Tablets, and accessories, in line with the company's policies/procedures.
• Track record of achieving AED 130M+ in 2019 with 20 Samsung and Harman Showrooms, with more than 100 Staff
• Appreciated set-up new stores grounds and expanded retail showrooms from 7 to 20 in a fleeting period
• Devised and strengthened the retail hierarchy at store levels, layering with the Store Manager and product specialists to improvise the model mix, which steered to 18% gross profit
• Successfully exceeded annual sales goals for 2018 by AED 24M.
• Delivered soft skill training and implemented review programs to enhance the selling and merchandising performance of salespersons, which expanded the top line by 37%
• Led a sales team of 25 to deliver monthly business targets (AED 5.3M) from I.T., Panels, and Home Theatres
• Increased sales and profitability of the stores by improving the sales and customer service skills of the team
• Responsible for Stock replenishment/meeting vendors and placing orders thru SAP/Retail Pro on a weekly basis
• Managed store merchandising, space management, and all aspects of stock management and shrinkage control
• Initiated daily floor walk journal, which helped all store supervisors exercise control over merchandise and store space optimization
• Modified After-sales service support system, which reduced complaints by 15%
• Awarded Employee of the Year in 2008 for the best customer service
• Recognized as Super Seller of the Year 2004 and 2005
3.9CGPA
Business Management
