Technical Support Engineer
Aljazeera Network
Total des années d'expérience :12 years, 3 Mois
Providing first and second level of support to the end user
Troubleshooting issues with computers hardware and software
Troubleshooting and configuration of printers
Installation and configuration of operating system and software
Providing iOS and Android phones and tablets support
Troubleshooting and installing Mac OS X
Providing support for the conference audio and video equipment
Providing support for IPTV related issues
Supporting issues related to MyAUA
Doing routine maintenance of the all the IT equipment
Using ServiceNow ticketing system for logging tickets
Preparing guides for the end-users for IT related problems
Providing second level of support to the end user
Troubleshooting issues with computers hardware and software
Troubleshooting and configuration of printers
Installation and configuration of operating system and software
Working on SCCM for remote troubleshooting
Providing 1st level of support to the end user
Providing remote and over the telephone support to the end user
Performing 1st level of hardware and software troubleshooting
Working on HPSM ticketing system
Working on Active directory to unlock user account
Working on AD Manager Tools to create, modify and give access to different accounts
Working on RSA application to assign hard and soft token to end users
Troubleshooting issue related to RSA token
Troubleshooting and configuring Outlook for the end users
Provided 1st and 2nd level of support to the end user
Installation, configuring and upgrading operating system
Provided hardware and software support
Troubleshooting hardware and software issues
Worked on Nimsoft ticketing system
Worked on Active directory to unlock and reset user account
Installation, configuring and upgrading operating system
Provided hardware and software support
Troubleshooting hardware and software issues
Providing hardware and software support
Upgrading and hardware and software
Trouble shooting hardware and software problems
Providing printer support and maintenance
Installation and configuration of operating system and other software
Worked on PeopleSoft ticketing system
Information System Hardware – IT (Diploma) wit 2.9 GPA
High school