Senior IT Programme Manager - Digital Transformation
Mubadala
مجموع سنوات الخبرة :13 years, 9 أشهر
I lead the Digitisation and Technology agenda across Mubadala’s portfolio, units and platforms to drive strategic growth, productivity, enhance risk management and sustainability
I have created and am responsible for the IT Transformation Digital Roadmap and IT Strategy with the current state, future state, creating the department’s business plan, budget, establishing ROI (return on investment) model.
Created user centricity for end users through powerful UX, Data and analytics.
Reporting to the CIO to keep the IT Strategy and Roadmap on track as well as bringing innovative solutions to enhance business, revenue and customer experience by ensuring timely completion of projects.
Sought out the organisational strategy, goals, objectives, areas of growth, opportunity, ambitions and aligned IT goals to those.
Engaged with senior and key stakeholders to establish key drivers and areas to be addressed.
Headed the Portfolio of application delivery of new projects and technology for the current and future needs.
Migrated ERP from on premise to software as a service (SAAS) solution resulting in reduced maintenance overhead
Underwent a digital business transformation exploiting digital technologies and supporting capabilities to create a robust new digital business model.
Led a team of architects to create overarching enterprise architecture, business architecture, data architecture, solution architecture, application architecture, capability and maturity models.
Increased IT innovation in the business
Built a lean, skilled and fully engaged team to strengthen deliveries and increased development. Prepared and managed budgets based on annual strategy review and planning cycle. Establish and managed relationships with key vendors. Build industry relationships to stay abreast with latest developments, innovation and business direction.
Reduced working capital, technical debt, lowered operating costs, risks and improved productivity despite challenges.
Led and integrated the application teams to deliver new solutions and improved maintenance of systems.
Led a portfolio of multiple projects, managing resourcing, timelines, budgets and quality of deliverables
Head of IT and Technology looking after the strategic and tactical objectives of the business and aligning the IT goals and strategy similarly through digital and transformation.
Created and responsible for the IT Transformation Digital Roadmap and IT Strategy with the current state, future state, creating the department’s business plan, budget, providing ROI (return on investment).
Headed the Portfolio of application development, delivery of new projects, systems and technology for the current and future needs.
Underwent a digital business transformation exploiting digital technologies and supporting capabilities to create a robust new digital business model.
Responsible for the operations of BAU and changes to incumbent solutions whilst delivering new initiatives and projects.
Reduced operating cost year on year
Increased IT innovation in the business
Built a lean, skilled and fully engaged team to strengthen deliveries and increased development. Prepare and manage budgets based on annual strategy review and planning cycle. Establish and manage relationships with key vendors. Build industry relationships to stay abreast with latest developments, innovation and business direction
Reduced working capital, work in progress, lowered cost, risks and improved productivity despite challenges and implementing emerging technologies
Led and integrated the delivery of application teams to deliver new solutions, maintain systems and provide system support against agreed service levels. Led a portfolio of multiple projects, managing resourcing, timelines, budgets, and quality of deliverable in conjunction with PMO
Leapfrogging from an on premise solution from the incumbent Ellucian Banner system to a modern SaaS based cloud solution, which lowered operating costs, maintenance overhead and man-hours spent to keep the system running.
Increased customer retention by delivering digital tools that can assess the groups of customers that are affecting customer retention rates and addressing their concerns through outreach from data provided.
Increased customer success by delivering a CRM which informs what the customer has taken, how often and what can be accomplished to attribute to the customer success.
Investigated Blockchain solutions and the ability to use, store and transmit information in a distributed, secure and effective way.
Identified where the pain points are in the customer experience and user journey to consider and overcome as success factors in the future state
Hosting and chairing quarterly executive committees with COO, CIO and other C-Suite stakeholders
Managed Managers, UX experts (user experience), Developers, Analysts, Data Scientists, Data Stewards, Project Manager’s, Coordinators and Solutions Architects.
Working closely with the CIO to keep the IT Strategy and Roadmap on track as well as bringing innovative solutions to enhance business, revenue and customer experience by ensuring timely completion of acquired projects and in-house developed solutions.
Engaged with key stakeholders to assess and analyse key areas to be addressed and areas of success
Structured the department and appointed the direct reporting team.
Worked closely with HR to setup the structure, organizational targets and KPIs.
Built C-Level relationships and reinforced the trusted partnership
Built excellent vendor relationships whilst managing vendors
Led the journey towards digital transformation and virtualization.
Formed and headed up the organization of 45 employees/subcontractors with 6 direct reports
Crafted the execution strategies and processes based on the business strategy
Headed the IT & digital landscape to support more than 15, 000 users
As Head of Technology - PMO, Programme Delivery & Digital Transformation GAC I took on ownership for the Transformation function, given full control over the change of Technology Services across the globe. Responsible for changing and transforming over 20 units, all to achieve an outcome of value creation, saving, effectiveness or modernisation. Created a digital strategy, enterprise data and analytics programme, digital centre of excellence, governance framework, portfolio based on priority and automation portfolio. I managed over 25 resources directly and over 40 indirectly. I reported to the CIO in this role.
Key Achievements
Reduced $2M in operational licensing costs
Reduced $300k yearly hosting costs
Created and delivered the data strategy
Created the application roadmap
Led the enterprise architecture modernisation
Reorganised the technology department to be more effective and a more driven positive environment
Created the digital strategy
Created the digital transformation portfolio
Kicked off the migration to Microsoft Azure Cloud
This role has been thoroughly engrained in Transformation and change activity as there have either been no system/s in place or current system/s need replacing as they have been outdated using a blend of methodologies AGILE, waterfall and Kanban.
As part of this role I have managed over 40 staff which include, Business Analysts, Solutions Architects, Systems Engineers, Network Engineers, Systems Analysts, Project Coordinators and more. Reporting to the CIO
Key Achievements
Developed IT roadmap and landscape for 2017/2018 in conjunction with organization stakeholder’s and signed off by CEO
Created steering groups, boards and councils
Changed PMO structure and framework to suit the organization
Established the yearly IT budget for approval by the CEO
Migrated local applications and processes to global enterprise solutions
Reduced operating costs by optimising infrastructure, applications and moving to a global enterprise model
New Payroll Application, for the MENA region replacing the legacy system
Global expense management solution
New business intelligence tool (Power BI) empowering senior leadership team to create reports and visualisations for their own monthly, quarterly and yearly reporting to be generated
Migrated from Sharepoint 2006 and delivered Sharepoint 2016 solution with office 365
Enterprise integration tool (IPAAS) Dell Boomi delivered to bring all integrations between applications to one tool enabling security, efficiencies and reducing autonomous integrations as well as development costs
Implemented an ERP system for the entire global business and managing the technology as well as business changes
Human Resources solution, transforming the business by implementing a new and innovative Human Resources solution which delivers efficiencies to the business as well as engagement by the employees
Asset and Accounting Management System which has also integrated into the existing ERP solution.
UAE VAT system, under the new legislation for 2019 a VAT system was required to be implemented for the accounting department
Security Operations Centre Level 2, I have managed and led a technical team to deliver a globally central security operations centre located within the Middle East
Mobile Device Management (MDM) solution, I implemented an MDM solution for the entire global company to manage the security, user policy and content management of devices in line with the companies audit, security and compliance.
Bitlocker, I enabled the bitlocker solution to all end users to ensure data integrity and security in case of devices being intercepted
Employee self-service application, I delivered this application which enabled the employees of the business to: apply for leave, request a no objection letter, request a company loan, complete their mid year and end of year review, view, download and print payslips, view pay history and its breakdown
Vehicle Tracking solution, I implemented a solution which enabled the business to monitor their drivers and their locations, speeds and movements throughout the working day.
Windows 10 upgrade, I migrated all users of the business from Windows 7 to Windows 10 this was for the entire global business and was implemented in a phased approach effecting over 10, 000 users.
CHEOPS ERP Application Decommissioning and migration, as part of the overall objectives of the business I completed the decommissioning of the CHEOPS application and migrated all existing data and content to IFS application for ERP, EAM and PPM solution. Outcome cost reduction of over £500k GBP in annual support to CHEOPS.
Developed and delivered Electronic Funds Transfer capability (EFT) between the incumbent ERP solution and bank with controls, approvals and processes in place in line with SOX compliance
Led the development of and create content for various digital products, including websites, data visualizations and online tracker
Consult directly with clients on digital solutions, helping to make decisions based on project goals, align to digital best practices and clarify project vision
Report and collaborate using Atlassian suite of tools including JIRA and Confluence
Being versatile by using both Waterfall and Agile methodologies simultaneously being delivery manager for some projects whilst being Scrum Master on others
Manage and direct digital developments, online tracker, application tracker and related digital projects
Develop effective project plans to best support defined strategies and client deliverables
Manage project scope, budget and timeline
Actively engage in team and client strategy sessions, and support and manage trainings and launch events for clients
Cultivate and sustain effective relationships with team members, clients and partners, media sources, and consultants and vendors;
Help to develop and expand the organization’s footprint.
Transitioned from the legacy system to a more customer focused digital solution
Key Achievements
Delivered an online payments solution allowing customers to make payments for their applications online using a merchant service with PCI DSS (Payment Card Industry Data Security Standard) enabled
Delivered online tracker, enabling customers and end users to track their application online in real time
Delivered a new website, migrating from the legacy website reducing the 2500+ pages to less than 100
Delivered and enabled Amazon Web Services, as an efficiency to the business relative to cost, energy, floor space, resources required to maintain.
Delivered and enabled Atlassian suite of tools JIRA and Confluence, migrating away from Sharepoint legacy solution
Enhanced the digital experience of submitting an online application of a Disclosure Scotland Certificate including a basic application, PVG application and enhanced application
Led a team of Business Analysts, Solution Architects, Technical Architects, User Researchers, UX and UI Designers to fulfil the above key achievements
Created the roadmap, vision and objectives to the business for representing to the Scottish Government
Led the delivery of the vision as directed by senior leadership of the business
Created the tender PIN - PQQ - ITT - Contract Close - Contract Award for the transformation programme of Disclosure Scotland
Awarding the contract to the successful bidder - Overall Contract Value £20M
Being the interface of the internal business taking the requirements of the commercial team, subject matter experts, technical team, end users and making the combined requirements contract and delivery obligations of the supplier
Part of the programme delivery team within the transformation programme
Organised, edited and ensured consistency of narrative to the content (requirements/technical information) provided by both the business and technical teams.
Demonstrated excellent communication, organisation, and prioritisation skills being adaptable and self-motivated with the ability to thrive within a deadline-driven environment.
Ensured Document control on all created documentation from creation to sign-off
Supporting the transfer and collation of business and technical requirements gathered by the Business Analyst’s to the Statement of requirements
Supported and gave advice on the editing, reviewing and sign-off of the various Contract Schedules (including Service Levels, Change Control and Testing)
Re-drafted documentation, contracts and schedules to include technical deliverables from information and content provided by subject matter experts
Being a link between the Procurement function and Programme team
Editing and collating the Business & Technical team provided artefacts in to Procurement Schedules
Created Output and Outcome Based Specifications
Demonstrated excellent writing, oral communication, presentation, and organisation skills
Having an inquisitive nature, with the ability to ask subject-matter experts the right questions
Proven ability to work independently to tight deadlines, writing clear, concise documentation for a variety of audiences
Key Achievements
Created a tender worth £20m GBP for an IT transformation programme
Led and awarded the tender of the IT transformation programme worth £20m GBP
Led a team of 25 resources of varying talent and seniority
Efficiently and effectively delivering an online finance application to make payments to local authorities within Scotland
Being the interface between the client and project team
Understanding the clients requirements of financial reporting and liaising with the project team to deliver the reports
Being able to drive change into BAU with positive outcomes
Coordinating events from project kick off to weekly/fortnightly updates to training before go-live
Working closely with all clients and partners
Managing expectations through effective stakeholder management
Regular communication with clients to keep them informed of what is happening and required from them
Building a community of ParentPay users in cashless schools to share experiences and information and give support.
Develop, adapt and agree standards and processes throughout the project. If planned processes create unexpected risks locally I monitored and put systems in place to reduce the risk
Communicating in the best way possible ensuring no loss of time
In documentation, training courses and online materials I used language that is understood by all.
Leading an implementation team as well as a small team of database developers/analysts flowing into BAU/support
Responsible for project coordination including planning and implementing content across all work flows while ensuring that security, risk and compliance requirements were met.
Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology.
Coordinated with systems partners to finalize designs and formalize requirements Utilized Story.
Operated in 4 week sprints with flexibility on length based on immediate functionality concerns.
Ensured application availability and data integrity through preventative maintenance and upgrades.
Led development team implementing new Activity Calculator engine using Agile development methodology
Collaborated with the team, architect and product owner to ensure rightness of features and design
Developed, managed and tracked project plan to implement requested features
Facilitated planning sessions with team
Tracked and reported on project progress.
Work with team to adjust focus and approach as needed
Managed integration points with other product teams and the suite
Key Achievements
Successful delivery of 2 projects at 24 sprints into their pilot phase
Successfully delivering second phase of a programme
Working within the clients brief to satisfy and fulfil with consistent progression visible to all within the project
Proven ability to develop and write persuasive and clear client facing documentation for PQQ, ITT and FC responses as well as clarifications as and when required
Demonstrated great communication, organisation and prioritisation skills
Able to self-start independently as well as collaborate as part of a team working to the same goal
Interface between client and internal teams including technical, business, administration and management relaying the crucial context of client requirements internally translating jargon to easy to understand instructions, without comprising the requirements
Ensuring deadlines and submissions are met above client standards and recognised as going the extra mile consistently, all submissions and responses have always upheld the commercial responsibilities meeting the requirements without over promising
Assisted in the text collation of each response down to the detail of page limits
Being not only the external but also the internal interface to bring the team together and understand each tender and its focus
Being the Commercial and Bid Director’s assistant on an ad hoc basis
Utilising and experienced with the full project life cycle - Pre Qualification - Invitation to Tender - Financial Close - Delivery
Assisting and managing in the development of each bid aspect from each given principal
Being the client interface for between internal team and client stakeholders driving results as each avenue
Coordinating communication being able to capture, manage and interpret the client expectations
Scheduling and preparing the win or loss de-brief with the bid team
Presenting the solution publicly to all stakeholders in confidence with the ability to train in house team similarly
Proven ability to network and leverage that network to achieve successful outcomes
Managing multiple workstreams, bids and projects simultaneously effectively with additional ad hoc projects presenting themselves
Forging relations with clients and stakeholders resulting in great stakeholder management & communication
Proven ability within risk, change, control, quality and dependency management alongside governance
Accurate, concise and efficient reporting manner of status, risk and issues using RAG
Demonstrated organisation skills, coordination and micro management
Experienced with Prince 2 methodology and APM practices as well as familiarity with ITIL and Agile
Demonstrated project management across multi discipline organisations including government, education, health care, travel and public sector
Project/Programme managed the following programme
Building schools for the Future, Wolverhampton - 12 individual projects at £1M each - managed 20 resource
East 1 Batch Priority Schools Building Programme - 4 individual projects at £750k each - managed 15 resource
North West 1 Priority Schools Building Programme - 6 individual projects at £1M each - managed 18 resource
Each of the above programmes have received great response post project
Attributed a key role to following projects,
Building schools for the Future, delivery within Durham
Wrote, managed and delivered the user acceptance testing of each deliverable of the projects - managed expectations where appropriate
Managed a technical team to implement physical environments of server solutions as well as cloud and virtual based environments
Upgraded OS from Windows XP to Windows 7 including SCCM packages as part of the upgrade
Proven record of managing expectations of all including client, stakeholders, users and own team
Very strong project management skills, with the ability to manage complex and multiple work-streams
Managed and Coordinated at all stages of life cycle including but not limited to - kick off, tender stages, financial close, planning, implementation, delivery and support
Liasing with relevant entities and parties to coordinate projects, as such the building contractor, client, end user and subcontractors
Presenting clients with solutions to incorporate within their current solution
Producing high level project plans, matrix, governance reporting and highlight reports to address forthcoming issues, risks and concerns
Ability to produce a high quality of work on multiple projects as proven within this role
Project and programme managed the following programme
Wolverhampton Building Schools for Future Programme
Attributed a key role to following programmes,
Delivery within Durham - Building Schools for Future Programme
Attributed a key role to following programmes,
Building Schools for Future Programme, Rochdale
Building Schools for Future Programme, Tameside
Key Achievements
Successful implementation of decants comprising of data migration, server relocation, transition to Centrally Data Centre
Successfully managed procurement throughout, managing client expectations without comprise of vision, overall expenditure £7M
Led & Delivered Virtual Learning Platform (VLE) to 12 secondary schools within Wolverhampton as part of the Building Schools for Future Programme, £2M - 12 individual projects at £100k M each - managed 12 resource
Key support and assistance provided to deliver Phase 1 of Wolverhampton Building Schools for Future Programme, £7M
Managed successful Central Data Centre implementation and transition to a platform for 26 Secondary schools to connect to by September 2014, £2M
Provided training for all staff and key stakeholders for familiarisation to new solution.