Program Manager
M. H. Alshaya Company
مجموع سنوات الخبرة :18 years, 8 أشهر
Program Manager/Delivery Lead at Alshaya Group
• ECommerce Products & Features Deliveries
• Websites & Mobile Applications
• Program Management
• Track/Control project(s) deliveries
• Ensure quality and timeliness for the services
• Adobe Commerce
• Acquia Drupal
• Digital Payments
• Digital Commerce
• Agile Methodology
• SAFe® (Scaled Agile Framework) Practitioner
Project Management/Delivery Lead at Alshaya Group
• ECommerce Products & Features Deliveries
• Websites & Mobile Applications
• • Track/Control project(s) deliveries
• Ensure quality and timeliness for the services
• Adobe Commerce
• Acquia Drupal
• Digital Payments
• Digital Commerce
Client Project Manager from J.M.T. Al-Ghanim & Sons Co. (JMT) at VIVA Telecom
J.M.T. Al-Ghanim & Sons Co. (JMT) is a member of e-Portal Holding Group of IT companies
* Proficiently leading the delegated projects and primary point of contact for all internal and external stakeholders with the project team
* Ensure that the project outcomes and requirements are adequately defined and that the needs of the client and all other stakeholders are fully defined and scoped
* Establish and communicate the overall project requirements, scope and timescales for projects
* Serve as liaisons between a Client and Project Vendors Teams, ensuring excellent customer service and client satisfaction
* Prepare and conduct customer - vendor meetings
* Support and accept the planning of the Implementation phase
* Review and support decision for the project scope
* Acceptance of implementation proposal
* Initiate project planning of all project phases
* Prepare and conduct the kickoff meeting
* Ensure quality and timeliness for the services
* Ensure customer acceptance for delivered services
Oracle ERP Implementation, Oracle WebCenterSites, Mobile Application
• Project Management
• Resource Planning
• Functional Consulting (CMS, Product Information Management, Digital Asset Management, Mobile Applications)
• Business Analysis
• Business Process Modelling (BPMN 2.0)
• Presales Management & Business Development
• RFP Management
• Project Management
• Resource Planning
• Functional Consulting (Drupal, Mobility, eCommerce)
• Business Analysis
• Business Process Modelling (BPMN 2.0)
• Presales Management
• RFP Management
Private Projects
Requirement and Solution Analysis
Estimation & Cost Evaluation
Solution Architecture
Project Delivery Planning
IT Implementation
Development of Proposals and Quotes
Lead the RFP Response Writing Process
Sales Demonstrations & Presentations
Participate in Presales Discussions / Calls
Requirement and Solution Analysis
Estimation & Cost Evaluation
Design High Level Solution Architecture
Design Technical & Financial Proposal
Project Delivery Planning
Involved in Complete Proposal Lifecycle
Veda Informatics is Knowledge Management & IT Company. Information Technology at Veda Informatics delivers high-end technology services like Website Development, Website maintenance, Server Maintenance & SEO Consultancy.
Key Responsibilities at Veda Informatics:
Project Management
Resource Management
Presales Management
Preparation of Functional Specification as per client requirement for projects
Design and execute Project Plans with Resource Management for projects
Create test plans for the deliverable to meet clients requirement
Attend Status Calls to ensure C-SAT (Customer Satisfaction)
Interfaced the development team to understand better the client requirements
Prepared Testing Manuals & SOPs for Project Builds on Open Source e.g. Drupal
Associated with Project Pre-sales planning, Project Kickoff/Planning, Resource Assignment and Tracking
Hewitt is HR Outsourcing and consultancy firm, looks for H&W, DB & DC benefits
For more details, visit www.hewitt.com
Key Responsibilities at Hewitt Associates:
1. Business group coordinator managed other analysts within the team in terms of Work allocation, Service level maintenance and quality improvements
2. Responsible for handling MIS (Managerial Information System) for team
3. Accountable for Call Forecasting, Schedule Build & Publishing, to report unplanned absenteeism for CSA (Customer Support Associates) & Analysis of schedules for CSA to ensure that client team will meet target Service Level for the day
4. Handled business transition for CCOD (Call Centre Operation Desk), U.S (Lincolnshire) customer support group
5. Accomplished requirement analysis for System, Shift and Staffing for project, and got it ratified from management
6. Imparted training for newly hired CCOD analysts
7. Key parameters analysis and performance reporting during CCOD pilot batch.
8. Worked as Benefit Analyst, responsible for Benefit Administration in Ongoing Delivery Group