Rizwan Khan

Lead global operations across risk analytics, investment accounting and regulatory
services, driving large-scale delivery excellence, strategic transformation and
operational governance.
• Spearheaded strategic transformation initiatives to enhance operational efficiency
and accelerate business growth across multiple business verticals, enabling
migration of work equivalent to 60 FTEs through financial operations
transformation.
• Directed enterprise-wide financial planning and budgeting initiatives aligned with
organizational objectives, delivering $2M in annual cost savings through expense
optimization, hiring transformation, and process efficiency improvements.
• Delivered $1M in recurring annual savings through successful reverse migration
of operations equivalent to 100 FTEs from Tata Consultancy Services to Empower.
• Successfully executed a multi-year growth strategy, scaling headcount from 500
to 1, 500 employees for Retirement business operations over five years through
effective transition management and strong collaboration with HR, Finance,
Operations leadership, and U.S. stakeholders.
• Managed large-scale cross-functional operations, leading a team of 400+
professionals across multiple business units while maintaining voluntary attrition
below 10% and achieving strong employee engagement scores.
• Established and led Centers of Excellence (COEs) in Risk Analytics, including
Financial Risk Management, Fraud Investigations, and Actuarial Sciences, through
strategic partnerships with stakeholders, universities, and vendors to build
specialized capabilities in India.
• Led enterprise-wide and business-unit-level transformation initiatives in close
collaboration with cross-functional teams and senior leadership.
• Directed a team of consultants to execute multi-year growth initiatives across
India and the Philippines, providing transition governance and risk management
support.
• Managed complex client and stakeholder situations by driving effective
communication, alignment, reporting, and escalation management through the
development of structured communication and escalation frameworks.
• Championed leadership development initiatives through targeted training
programs, strategic interventions, global assignments, and job rotation
opportunities.
• Partnered with U.S. Legal and Compliance teams to relax offshoring restrictions,
creating additional opportunities for global work migration.
• Collaborated with Technology teams to design and implement India-specific
offshoring access controls to meet stringent audit and compliance requirements.

• Lead a group of 110 resources (3 Ops Leaders / Managers, 5 Front Line Managers
and 102 Associates) out of Bangalore and Chennai locations
• Successfully executed multimillion corporate actions through agility and process
standardization
• Implemented strategies to streamline DC and DB processes, increasing
operational efficiency and reducing processing times across the team
• Led Global Initiative on Robotics Process Automation for India Operations
additional team of 6 Developers focused on RPA development and testing - built
automated workflows to process simple and mid complex transactions resulting in
efficiency gains of 10 FTEs in the initial phase.
• Successfully completed 90 days Global Rotation Program - working from US
location managing cross functional teams
• Partner engagement in handling communication, alignment, reporting and
escalation. Ensure Client Satisfaction on all fronts via conference calls, Business
Reviews etc.
• Identify collaboration opportunities between sites and led global initiatives like
RPA
• Played a key role in resource management and operational planning, supporting
organizational goals through effective team leadership and project execution
• Vendor Engagement - worked with KPMG team to establish AEIOU framework to
indentify process improvement opportunities across operations.

• Successfully managed SLAs for Defined Benefit processes and ensure process performance
monitored and reviewed at monthly frequency.
• Delivered DB Standardization project successfully resulting in 8 FTEs worth of HC savings
through elimination of client variations.
• Migrated Omni Adjustments process form US through 30 day assignment in US
Boston/Norwood location
• Ensured team agility and risk governance through robust document like SOPs, FMEA, SOW,
P-maps etc.)
• Partner engagement in handling communication, alignment, reporting and escalation. Ensure
Client Satisfaction on all fronts via conference calls, Business Reviews etc.
• Played a key role in resource management and operational planning, supporting
organizational goals through effective team leadership and project execution
• Successfully completed Executive project on identifying new capabilities across business
lines
• 5 FTE worth of work absorption through agility between DC demographics and Distributions
teams

• Managing a group of 18 resources and ensuring seamless delivery to the clients
• Partner engagement in handling communication, alignment, reporting and escalation.
• Ensuring Client Satisfaction on all fronts via conference calls, Business Reviews etc.
• Resource management and operational planning, supporting organizational goals through
effective team leadership and project execution
• Conducting team performance reviews
• Creation of on-boarding and training plans for new hires

• Processing customer payments though multiple DC and DB applications
• Training new hires and performing weekly audits for the whole team
• Performing error trend analysis and volume management
• Research client escalations and submit the resolution
• Preparing daily, weekly and monthly reports as per business needs