IT Support Services - Lead
Computer Network System
Total years of experience :8 years, 1 Months
• Managing day-to-day IT operations & Support services
• Manage IT Service Desk Operation
• Responsible for Manage Engine Tools (AD Audit, AD Management and Service Desk)
• Responsible for Desktop Central
• Manage IT Infrastructure at Data Centre
• Technical Support in User Management, File and Shared Services in Active Directory
• Technical Support in Exchange server
• Technical Support in file server
• Technical Support in Window server
• Technical Support in User Management in Oracle System
• Manage outsourced IT Support Vendors responsible for IT Operations
• Rollout Information Security policy and compliance
• Monitor the service SLAs/OLAs,
• Installation of Hardware Devices and related equipment’s
• Troubleshooting of systems at hardware and software levels, methodically and logically
• Prepare Project plans & track the project execution (identify the project risks, resource calculations)
Key Achievements
• Lead Cross Forest Domain Migration within Organizational Verticals
• Established One-stop-shop for all IT Support Services within Dubai Healthcare City Free Zone
• Set specific customer service standards
• Establish best practices through the entire technical support process
• Establish IT-Quality assurance in line with Quality management system.
• Designing the KPI Dashboard for the Support desk
An internationally recognized location of choice for quality healthcare and an integrated center of
excellence for clinical & wellness services, medical education & research
Key Deliverables:
- Co-ordinate with team and resolve all technical issues
- Actively responding to queries and handling complaints
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
- Responsible for establishing and maintaining relationships and services across all departments
The woods resorts center is the part of wellness district (a Holidays group initiative).
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- Process all administrative requests received within timeframe
- Keeps the website up-to-date with the latest information.
- Conduct random checks of all entries updated on the system to identify any gaps or defaults
- Assist in developing banners, images, promotions that has to be uploaded in the website
Real Time Disease Prediction (A Big Data Analytics Project)
Domain: Real Time Application
Description: An android app which make use of GPS sensor of the mobile to get location of
the user and match it with our predicted Disease outbreak areas.
Mini Project: Online Voting System
2015 Domain: Software Development
Description: Online voting system aims to provide a user friendly online system that helps
the voters to vote from their respective stations.