Client Servicing Executive
Amana Takaful PLC
Total years of experience :1 years, 7 Months
• Worked as a Client Servicing Executive at Amana Takaful PLC, Sri Lanka. From April 2011 to October 2012.
Duties & Responsibilities: ➢ Handling Enquiries & Servicing Walk-In Clients
➢ Handling Customer Retention and Complains
➢ Maintaining Client Data Base
➢ Conducting Market Surveys
➢ Preparing daily and Monthly Production reports On walk-in Business
➢ Gathering Client's Service Feedback
➢ Promoting products by Telemarketing
➢ Representing Service Improvements Meetings
* Worked as a Online Sales Marketer for Iforex marketing for 6 months.
* Currently working as a medical transcriptionist at Medsource PVT Ltd for the last one and a half years.
DUTIES & RESPONSIBILITIES
1. Uploading patients files directly to hospitals by editing doctors reports.
2. Maintaining quality of the files.
• Passed General Certificate of Educational Advance Level (A/L) - 2007 at Heejaz International Colombo, Sri Lanka.
• Passed General Certificate of Educational Ordinary Level (O/L) - 2005 at Heejaz International Colombo, Sri Lanka.