Rizwan Ul Ahmad Khan

• Directed a 20-member global engineering and operations team, ensuring service continuity, SLA adherence, and successful delivery of new platform features for global clients.
• Presented Pocket Factory at Drinktec 2025, world’s leading trade fair for beverage industry, generating 100+ potential customer leads.
• Drove stakeholder engagement through regular sync calls and service review meetings, maintaining 95%+ client satisfaction and ensuring roadmap alignment across deployments in multiple regions.
• Recruited SMEs accelerating projects delivery velocity 5x and aligning outcomes with business OKRs.
• Integrated machine vision using cameras for machine KPI tracking, reducing dependency on PLCs for data extraction.
• Modernized system architecture by transitioning to distributed event-driven patterns and Azure Container Apps, eliminating single points of failure and reducing compute costs by 60%.
• Migrated SQL Server to PostgreSQL TimescaleDB, delivering 92% data compression and cutting storage costs by 3x, while optimizing queries to achieve 3x faster analytics performance.
• Introduced hot/cold data strategies with Azure Data Lake and Synapse, reducing storage costs by 50%.
• Designed caching strategies using Redis, enhancing system responsiveness and reducing latency by 60%.
• Delivered AI-powered solutions including:
o LLM-based PLC Analyzer, automating KPI extraction from legacy systems and reducing manual workload by 70%.
o RAG + Azure AI Search Document Management System, cutting troubleshooting time by 40% for plant engineers.
• Championed engineering governance, monitoring delivery KPIs and driving continuous improvement initiatives across globally distributed teams.

• Scaled the engineering team from 4 to 12 members, introducing Agile at Scale practices (Scrum, impact analysis, continuous feedback loops) that reduced bugs by 30% and accelerated delivery timelines.
• Established bi-weekly UAT and 6-week release cycles, significantly improving delivery predictability, reducing time-to-market, and boosting adoption across 20+ beverage plants.
• Collaborated with stakeholders to define detailed estimates, delivery roadmaps, and risk mitigation plans, improving transparency and alignment with business OKRs/OKIs.
• Delivered ML-based predictive maintenance solution, cutting unplanned downtime and maintenance costs by 20%.
• Built dashboarding solution (50+ widgets), fueling customer expansion from 2 to 20 global plants in one year.
• Built a data validation module, enabling OEM to achieve 86% machine efficiency consistently.

• Managed 5 automation projects using SCRUM/LEAN, ensuring timely, quality delivery.
• Acted as primary client liaison, managed sprints as Scrum Master and prepared cost estimates and project plans for on-time delivery.
• Did software and hardware tools/equipment selection based on project requirements to optimize resource utilization.
• Developed a WPF, C#, and MySQL based automation solution for the High Current Lab execution process for smart power flow control devices, reducing the testing time by 70%.
• Built PCB inspection automation solution using INGUN test fixtures and personally deployed at Jabil Hungary.

• Designed customized, cost-effective, and robust process automation solutions tailored to client needs.
• Led gas sensor lab automation project automating WATLOW temperature controller and Mass Flow Controller and deployed in one week.
• Developed translation comparison tool using OCR/template matching reducing testing time for 10 languages by 10x.
• Built a mathematical model-based gas sensor simulator enabling firmware testing without using actual toxic gases.
• Designed and developed a web app for an Audiology Center in Lahore, enabling online patient appointment management, patient data handling, and inventory management.

• Integrated new features into automated testing framework material handling, mining, and rail road devices.
• Implemented Hardware-in-the-Loop (HIL) testing systems using DAQs, SPI, I2C, and programmable power supplies.

• Automated desktop/web applications using C#/C++ APIs, UI Automation Framework, Win32, AutoIt, WatiN, and QTP.
• Created NI TestStand® scripts for streamlined testing.

• Automated testing of safety-critical devices from material handling, mining, and rail industries using NI TestStand.
• Performed security testing of a potential customer’s website leading to customer conversion.

I have been working as a freelance programmer for liveperson.com for more than a year. I have developed programs in C, C++, JAVA, and Assembly Language.