Technical Service Coordinator
Khalifa port Under sawaeed Employment LlC
مجموع سنوات الخبرة :6 years, 10 أشهر
Handling incoming incidents via the phone / e-mail promptly and effectively.
Gathering of required information using available resources.
Provide first level contact and convey resolutions to customer issues.
Identify problem areas and refer to supervisor to immediate provide solutions to customers.
Maximo: Creating SR and Work orders of all the complaints and ensuring the Inventory knowledge for materials, Cost & Labor Hour Updated in each work order before Completion.
Timely and proactive delivery of resolution to customer queries. Perform call backs for additional information, resolution communication essential for success.
Maintain updated and accurate records of inventory, including transfers and cycle counts.
Developing and implementing inventory control systems and practices.
Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases.
Coordinating the logistics of purchase orders, stock transfers, deliveries, tagging, and processing.
Forecasting supply and demand requirements to ensure stock availability.
Tracking inbound and outbound orders to prevent overstocking and out-of-stock.
Analyzing and reviewing supply chain data to identify and resolve issues.
Generating purchase and pricing reports, supply chain analysis, and inventory management systems.
Training store staff in stocking procedures and product dating methods.
Planning store warehouse space usage and Placing inventory restock orders.
Communicating with store management about any inventory issues.
To maintain high service levels to meet customer expectations keeping in mind the prevailing competitive environment.
Assist monitoring and KPIs for technical support tickets - escalate delayed cases as well as weekly reporting on open tickets.
Managing stocks of equipment, consumables and other supplies.
Properly escalate unresolved queries to the next level of support.
Ensuring that all call details are captured and entered in the Logging software
Student Database Project Using .NET Technology