Senior Operations specialist
Rhodium International Trading DMCC
مجموع سنوات الخبرة :19 years, 10 أشهر
Solely & Successfully managed the operations for the MENA & European region.
Managed end to end documentations, bank negotiations, funding and Trade Receipts (TR) for credit insured and CAD deals, LC and BG issuances, query resolution, timely tracking of payables and receivables for all the trade deals.
Coordinate with banks, financial institutions, funders, insurance companies, DMCC and all the regional offices across globe to ensure smooth execution of trade deals.
In-depth knowledge of trade products like Letter of Credits, Bank Guarantee, etc. legal contracts, facility agreements, credit insurance policies, structured finance portfolio. Understanding of KYC, Sanctions, World Check, Due Deligence
End to end management of the warehouse, logistics, inventory management for the steel business in UAE.
Recognized to have built strong relationship with banks, funders and across teams within the organization.
Our company merged with a bigger brand - Triterras.
We were trained on Blockchain & fintech platform for end to end deals to be processed in real time and data safety.
Trade Finance: Solely set-up and managed end-to-end trade finance desk for SME department. Timely and accurately verified documents, approvals from Legal, AML, Sharia. Resolve discrepancies & ensure timely issuance of Letters of Credit (LC) and Bank Guarantees (BG)
MIS Reporting: Preparation & analysis of various management reports at department level.
Business Loans and Liability accounts opening: Prescreening of loan documents, full due Diligence of customer’s KYC and Central Bank report (CBRB), final file preparation and submission to credit for approvals. Query resolution with Credit, risk, sales, Shariah & customers for disbursement.
Administrative: Organizing and managing administrative responsibility for the entire SME department including analyzing IT requirement, Petty Cash, staff recreation, etc.
On satisfactory work done for CITIBANK in TCS, was hired by Citibank to handle more matured role of a Trade Specialist by directly representing the bank.
Handled added responsibility of project on Client Education, exception reduction and mentoring new trainees.
Promoted as Customer Service ManagerII within 6 mnths.
Worked as trade specialist and managed top tier customers of Citibank’s export clientele.
Acted as a single & direct point of contact for all customers, relationship managers and operations dept.
Robust relationship with various internal departments like Compliance, Treasury, Operations, Product and various customer touch points has helped in always ensuring real time solution to client’s need and queries.
Thorough knowledge about UCP, URC, URR, ISBP, RBI Circulars, Internal policies has helped to gain customer confidence and higher customer satisfaction (CSAT) score.
Regular analysis and process re-engineering to ensure latest policies are adhered and customer needs are met.
Worked as an Operations manager at the Global Trade Service Unit (GTSU) managing Domestic and Foreign Bank Guarantees and Bills lodgment team.
Managed end to end scrutiny of trade documents like BLs, LC’s, draft, Invoices, custom documents, etc as per UCP.
Authenticating new requests, compliance checks, seek approvals and final sign offs for lodgment.
Contact overseas banks through SWIFT for queries on BG, LC, International remittances.
Coordinated with various branches across India and handled on the spot issuances of LCs, BGs.
Worked as Manager at the Central Operations Unit handling operations of all the channels of premium collection and customer service team.
Continuously explore, develop and introduce new tie ups and channels of premium collection.
Managed more than 20 outsourced vendors at a time by ensuring strict adherence to SLA.
Identifying IT requirements, UATs & sign offs for internal teams as well as at vendor’s site.
Transition management and outsourcing.
Managed customer service team & senior management level customer grievance for the department.
Root Cause Analysis, Quality checks, corporate communications for clients, touch point trainings for on the spot query resolution helped achieve steady reduction in customer complaints in CRM.
Worked as Full-Service (Direct dealing) accounts controller managing global corporate reinsurance clients.
In-depth analysis of insurance postings and accuracy of carrier’s statements, debt management & Credit Control of all clients.
Constant interaction with the overseas offices for functional dependencies to ensure timely payments and receivables.
MIS reporting and monitoring of outstanding cash target of the entire department.
Training & mentoring support service staffs (maker-checker model)
Post Graduation Diploma in Business Administration
Masters in Commerce - MCOM
Bachelors In Commerce (BCOM)