Flight Operation's Controller
Execujet
Total years of experience :18 years, 8 Months
Exercise of authority over initiating, conducting or terminating a flight.
Coordinate directly with Ramp/Fuel Supervisors on all aspect of ground operations
Create ramp/fuel daily activity, in conjunction with Ramp supervisors,
Discusses, coordinates and strategies to bring efficiency within the operations with the FBO Manager.
Communicates with various customers, flight charter agencies and the Airport Authority as required.
Provides/prepares quotations for Ramp/Fuel Service for contracts in coordination with the FBO Manager as required.
Creates operational memos and local policies in coordination with the FBO Manager.
• liaising and networking with a range of customers, colleagues and partner organizations;
• communicating with target audiences and managing customer relationships;
• sourcing advertising opportunities and placing adverts in the press (local, regional, national and) or (depending on the organization and the campaign);
• managing the production of marketing materials, including leaflets, posters, flyers, newsletters;
• writing and proofreading copy;
• liaising with designers and printers;
• arranging for the effective distribution of marketing materials;
• maintaining and updating customer databases;
• organizing and attending events such as conferences, seminars, receptions and exhibitions;
• sourcing and securing sponsorship;
• conducting market research such as customer questionnaires and focus groups;
• contributing to and developing marketing plans and strategies;
• evaluating marketing campaigns;
• monitoring competitor activity;
• Supporting the marketing manager and other colleagues.
• Provide high-quality customer service to the airline's passengers. This includes greeting passengers, answering questions, handling problems and directing passengers to appropriate airport areas, such as gates, baggage claim, transportation and connecting flights.
• Selling tickets, quoting fares, accepting payment and assigning seats.
• Effectively deal with job stress, angry callers, and upset customers.
• Use the most appropriate way to communicate with different behaviour types on the telephone.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Working as a flight attendant after completing the entrant training course offered by Sama Airlines at Riyadh, Saudi Arabia and have obtained the General Authority of Civil Aviation (GACA) Saudi Arabia certified Flight Attendant License for Boeing 737/300.
• Covering up to an average of 80+ Flying Hours monthly.
• Responsible for all aspects of customer service and In-Flight safety
• Performed all necessary flight attendant duties. Responsibilities included assisting customers with special needs or requests, meal and drink service, assisting pilots and other flight crew, and performing all relevant safety procedures.
• Successful completion of four week's training in a wide range of safety procedures including general First Aid, Emergency Exit Use, Cardio Pulmonary Resuscitation, Heimlich manoeuvre as well as water, fire and hijacking emergency procedures.
• Experienced in Experienced with proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipments.
• Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner.
• Handled both dial-in and dial-out phone contacts with tact and professionalism.
• Utilized proprietary software for entering customer information into a computerized database.
• Performed phone interviews and sales presentations for major clients including Al OSAIS Co. Ltd.
Performed daily check-in and check-outs for customers; assigned rooms and solve problems in a professional manner.
Arrange transportation for customers and maintained and update their accounts via computer terminal.
provide customer service to clients and customers, answer phones, transfer calls, schedule appointments, complete faxes and emails, and file paperwork.
