General Manager
Leisure World Water Parks (Pvt) Ltdfrom
Total years of experience :23 years, 3 Months
✓ General Manager at LeisureWorld Water Parks (Pvt) Ltdfrom 2005 to date.
1. Monitoring and controlling all operational activities of the themepark.
2. Planning of strategies to minimize the losses and controloperational expenses.
3. Provide leave arrangement, training of staff, increase business awareness and discipline.
4. Exercise care in entire operation of the theme park.
5. Overlooking and supervising new construction projects.
6. Managing customer care activities and guest relation matters.
✓ Ovesrseas Marketing Manager from 2000 to 2005 at
Laksiri International Freight Forwarders
1 Regular visits to Singapore, Dubai and Iran on business matters.
2 Training and developing of new recruits in the sales and marketing divisions.
3 Coordinating with top management on Customer retention and loyalty programs.
✓ Senior Sales & Administrative Manager from 1998 to 2000 at
Southwest International.
1 Team leader, supervising 7 agents.
2 Handling and attending customer complains and fault escalation.
3 Preparing work schedule for the staff.
4 Supervising branch representatives and monitoring all branch operations.
5 Monitoring daily cash inflow and Banking activities.
6 Preparing weekly/monthly/financial, profit and loss report to the management.
7 Presenting progress reports at seniormanagement meeting.
✓ Sales Manager from 1990 to 1998 at Expolanka Group of Companies.
1 Attending the needs of walk- in customers.
2 Immediate attention to customer complains and providing proactive solutions.
3 Preparing Trend analysis report for management on monthly basis.
• G: C: E: (A/L) Examination 1987 Subjects Grade Business Studies Credit General English Credit • Successfully completed a Diploma course in Telex and computer operation. • Diploma in Marketing.