Ramon Grande

• Resolving clients/customers trouble tickets within SLA using Manage Engine Service Desk
• New User account provisioning, computer set-up for the clients/customers
• Troubleshot clients/customers hardware/software computer related issues over the phone/email/chat or personal visit to their office workstations
• Mapped clients/customers shared drives and printers, configuration and troubleshooting
• Active Directory group objects management for password resets and unlocking of accounts for the clients/customers
• Cisco AnyConnect VPN, connectivity, configuration and installation and troubleshooting for the clients/customers
• Direct contact with the Client on visiting their sites
 Configuring network servers and phone system
 Setting up PC, laptops and smart phones for installation of operation system
 Manage data files in the server and preparing back up for the servers
 Configuring printers and scanners to join in the domain
 Providing daily 1st/2nd/3rd line IT support to the business, printers and desktops Managing user accounts using Microsoft windows active directory Building new PCs
 MS Office Suite including Visio, Powerpoint, Access
 Pre-sales, Network Architect, Project Management/Implementation, Server support, Physical Installation of IT Infrastructure, Configuration, Upgrades, Full Tech Refresh.

Direct contact with the Clients based in the Australia and Philippines
Troubleshooting/Configuration of TV, laptops and mobiles of Samsung
Sales for Samsung products and gadgets

Direct contact with the Clients based in the US.
Troubleshooting/Configuration Internet services.
Recommendation for upgrade of internet speed.
Different tools that are used in troubleshooting.
Email client / web-mail server support.
Online access of the customers PC.
Mobile email server support.

Electrical wires, voice, CCTV and data cables structural installation
Fixing, Repairing and Troubleshooting Network Computers

Direct contact with the Clients based in the US.
Selling and up-selling our software’s.
Best known methods/strategies in selling and troubleshooting.
Different tools that are used in troubleshooting.
Process improvements.
Troubleshoots on more than 8 software such as scanning, optical character recognition, document managing and voice recognition software.
Help customers in installing and using our software.
Deals with different error messages that sometimes require changes in the registry and extensive troubleshooting.
Beta testing with our new software
Applies patches/fixes with our software.
Registry editing to fix errors and bugs.
Configuring scanners and printers to imaging software, image enhancement and file conversions.
Remote desktop troubleshooting.