روبرت شاهين

Strong understanding of contract’s scope/specifications/Issued for Construction Drawings and contractor prepared drawings/submittals, ensure contractor’s work activities are completed in conformance with the contract and design/approved work methods. leader in promoting “working safely and efficiently”
 Responsible for the administration and observation of construction activities for the REM South Shore and Saint Anne De Bellevue Segments to ensure each contractor’s work activities are completed in conformance with the contract and design/approved work methods
 Determine if the quality of the work performed by the contractor meets clients' needs and governmental requirements and conforms substantially with plans and specifications.
 Interface with Design leads (electrical, mechanical, structural, civil, architectural, urbanism and rails) to facilitate issue resolution raised by construction team,
 Collaborate with the design teams on total integration of issue raised by various construction fields
 Serve as a representative of the design team with construction
 Lead change management efforts for Engineers of Records
 Support root cause analysis and practical problem solving with construction
 Ensure all field engineer activities are raised with appropriate ticket
o Liaise with design team for resolution of issues raised by construction team
o Review and signed off quality control/assurance documentation relating to the contractor witness and hold points as required by contract documents, IFC drawings and ITP’s.
 Use construction experience to proactively anticipate, identify and assist with the mitigation of contractor interfaces and/or related construction risks
 leader in the ability to collaborate with, support, and assist other disciplines such as, architectural, mechanical, electrical, civil, urbanism, quality management, construction management and project management

Supervise and coordinate projects, assign appropriate resources, and ensure proper execution in line with set standards. Identify and resolve internal and external issues impacting the objectives of the project management office. Devise and implement the PMO action plan, including manpower and equipment plan. Track and formulate operational needs of customers for projects deployment. Analyze and oversaw quality of the deliverables before the client's presentation, while improving internal and external deliverables / documents as needed as well as suggest process improvements. Ensure the seamless running of processes and performance of all operations of the project management office. Assigned internal resources and subcontractors on a regular basis between various projects according to the priorities of the group to ensure functions efficiency. Initiate adequate system of internal control by adhering and complying the project management office standards.
 Acknowledged as an integral contributor in the development of the project management office objectives.
 Achieved maximum level of customer satisfaction level by collaborating with internal teams through the effective management of customer communication.
 Designed and built an operational framework that respects the mission, vision and values of the company.
 Structured and executed processes, procedures

Directed and oversaw complex projects from inception to completion, including monitoring project team activities, and gained the outcome of the projects. Provided active functional support and assistance to project managers ensuring total client satisfaction as well as proactively managed client relationship. Engaged and conferred with partner to lead functional or industry-based practice groups.
 Boosted the skills and capabilities of junior colleagues by preparing annual development plans, monitoring performance, and tracking progress.
 Generated new business leads by developing new accounts, articulating related strategies, and preparing action plans to align with specific annual growth plans.
 Researched and recommended trends and opportunities in key markets, generating leads, and leading proposal development for identified opportunities.
 Recognized as a core representing of the firm in various business platforms, conferences, and seminars through speeches and publishing white papers, articles, and other thought leadership pieces.

Joined the organization as Program Director, moved on upward career trajectories, to merit promotion to the position of CME Practice Director

Designation Chronology:
• March 2004 - April 2009: CME Practice Director, Consulting & Integration - Middle East
• July 2002- January 2004: Program Director, Consulting & Integration
Played an integral role in selling and delivering engagements in the CME Telco Practice area. Ensured the effective management of projects to profit and growth targets.
 Contributed to the successes of company progression by increasing revenue and profit as well as growing business and achieved customer satisfaction for a group of projects in the Telco domain.
 Influenced and coordinated sales efforts by building rapport with client and client principals.

Overall responsibility is to lead a large telecommunication multi-projects program, meet financial and project objectives/goals by implementing a combination of high-end tactical and strategic direction. Applied independent judgment within generally defined policies and practices to identify and select a solution. Managed unique situations to resolutions that provided a win/win solution to client and company. Developed and applied subject matter expert knowledge to solve and address complex business/technical issues within established guidelines. Exercised significant independent judgment within broadly defined policies and practices to identified best method for accomplishing work and achieving objectives.
 Act as a subject matter expert and multi-teams or projects leader providing direction to team activities and facilitates information validation and team decision making process.
 Rendered exceptional support and assistance in developing account strategy and sets functional policy and direction. Provided direction, guidance, advise in tactical and strategic process improvements and establishing policies/standards.
 Acts on behalf of the Practice Manager for the best interest of the practice to achieve business goals and promote close teamwork and cooperation of the practice members assigned to the project.
 Represented the organization to external customers/clients and in events as a spokesman of experience, methodology, culture and approach.

Accomplishments:
• Instituted new business models enabled Nortel customers to increase revenues and earnings.
• Successfully built and managed a primarily customer-facing Industry Solutions Planning Group.
• Facilitated product development and ultimately enhanced products’ cost/performance and network fit.

Key Responsibilities:
• Employed the right engineering tools and processes with expert resources for optimal Network Planning, Network Engineering, Network Performance Analysis (e.g., QoS, SLA, Survivability and Reliability) in multimedia applications environment over multi-medium networks.
• Delivered state-of-the-art networks- Multi-media (Voice, Data, Audio, Video) traffic characterization (delays, jitters, echo) over a mixed network layer technologies such as TDM, ATM and IP.
• Drafted new products engineering and provisioning rules & guidelines as well as networks/products deployment guidelines.
• Modeled, characterized, designed Directory Enabled and Distributed Processing based networks supporting multi-media applications over multiple access, core and transport technologies.
• Fostered synergistic relationship with customers, jointly developed solutions to specific set of customers’ network, technology, product, performance and/or business related issues through customer business analysis.
• Drafted RFQ/RFP/RFI responses to ensure proposed solutions are cost optimized and performance characteristics meet/exceed customer expectations.

Designation Chronology:
• February 1999 - April 2000: Director, Network Planning, Network Engineering
• January 1998 - January 1999: Director, Network Implementation, Engineering

Accomplishments:
• Provided leadership, strategic planning and direction for network development, deployment of network architecture strategies and services of AXtel’s fixed and Wireless network.
• Superintended Network Planning National team across geographic regions to plan, designs central office, transport (SDH/DWDM FO & MW), wireless access network, internet & DCN platform.
• Successfully introduced network architectures, innovative technologies, infrastructure platforms & software, subsequent to assessment/ economic analysis. Oversaw acquisition/services to ensure attainment of network operation goals.
• Delivered network fundamental plan for platforms of Switching, Access, Transport and Data based on core data networking products & technologies including IP, Packet over SONET \[POS\], MPLS, ATM, PNNI and route engineering.
• Conducted national/international regulatory standard’s analysis for various Network Platforms, provided recommendations to minimize network impact. Evolution toward network-based on IP, ATM, DWDM & LMDS.
• Entrusted to develop, manage and control 5-year capital budget for all company asset accounts.