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تم إلغاء حظر المستخدم بنجاح
روبرت جون Alinea, Office Manager

روبرت جون Alinea

Office Manager·Innovative Prestige Foodstuff Trading LLC

الإمارات العربية المتحدة

بكالوريوس, Industrial Engineering

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 4 أشهر

Office Manager

يناير 2020 - حتى الآن

Innovative Prestige Foodstuff Trading LLC

دبي، الإمارات العربية المتحدة

يناير 2020 - حتى الآن

• Schedule meetings and appointments.
• Organize the office layout and order stationery and equipment.
• Maintain the office condition and arrange necessary repairs.
• Partner with HR to update and maintain office policies as necessary.
• Organize office operations and procedures.
• Coordinate with IT department on all office equipment.
• Ensure that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers and office lease.
• Manage office G&A budget, ensure accurate and timely reporting.
• Provide general support to visitors.
• Assist in the onboarding process for new hires.
• Address employee’s queries regarding office management issues (e.g. stationery, Hardware and travel arrangements).
• Liaise with facility management vendors, including cleaning, catering and security services.
• Plan in-house or off-site activities, like parties, celebrations and conferences.

مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
السياحة والضيافة

Personal Banking Associate

أكتوبر 2017 - ديسمبر 2019

Emirates Nbd

دبي، الإمارات العربية المتحدة

أكتوبر 2017 - ديسمبر 2019

-Handled sensitive Account Billing information for bank clients.
-Handled credit card billing statement breakdown, Change of Billing Cycle/ Due Date Requests & Requests for certain charges to be waived(on a case to case basis with Manager's Approval), .
-Handled Personal & Auto Loan Billing inquiry including deferment or Early settlement requests.
-Handled requests for Liability Letter/ No Liability Letter
-Handled Account Opening and Closure.
-Handled Credit Card Opening and Cancellation.
-Handled Supplementary Debit/Credit Card Opening.
-Handled Credit/Debit Card Features & Benefits Inquiry.
-Handled Online Banking Assistance (Inquiry, Self Service Request, User ID retrieve, Password Reset, Security Questions Reset etc.)
-Handled Debit/Credit Card, Online Banking Blocking in case customer reported any fraud.
-Handled Debit/Credit card replacement in case of fraud, damage or card is not working.
-Handled Debit/Credit Card dispute in of fraud incident to be reported by the customer.

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Customer Service Executive/Logistics Coordinator

أغسطس 2015 - سبتمبر 2017

Amazon - United Arab Emirates

دبي، الإمارات العربية المتحدة

أغسطس 2015 - سبتمبر 2017

• Arranging delivery appointment for customers order from Amazon.com and dispatching with the couriers. Coordinating with the operations department regarding item issues, complaints and urgent requests. Broad Knowledge of Roads and Areas in UAE. Making sure proper Address formats are being followed as per business requirements.
• Using Back Office, Email and Auto dialler as a part of system tools.
• Receiving inbound calls as per business requirements and resolving customer complaints or escalations.
• Keeping Records of every calls received and making sure purpose of call is updated for future reference.
• Coordinating with Logistics Coordinators and Couriers regarding any urgent follow ups from the customer.
• Being able to connect, emphatise and build trust to irate customers and making sure I calm them down and letting them release their anger. Making sure I leave a smile on their face when about to finish the call.

مجال الشركة:
التخزين
الدور الوظيفي:
النقل والخدمات اللوجستية

Customer Service Representative for MCPs

أغسطس 2013 - فبراير 2015

Arvato Bertelsmann

الفلبين

أغسطس 2013 - فبراير 2015

Microsoft Account
Microsoft Certified Professional/ Emails-Phone-Chat Representative


• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Educated clients on the program as well as navigation of the website.
• Have good customer surveys/feedback in emails, chat and phone.

مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales/Customer Care/Technical Support Specialist

ديسمبر 2011 - أغسطس 2013

Teletech

الفلبين

ديسمبر 2011 - أغسطس 2013

T-Mobile Account
Customer Care Representative and Technical Support


• Recognized as “Top Agent in Positive Sales”.
• Manage upset customers, conflicts and challenging situations.
• Providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Handled payment extension and resolved customer complaints regarding high bill.
• Negotiated with suppliers to expedite product shipment and backorders.
• Have good customer surveys/feedbacks.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales Customer Service Representative

مارس 2010 - مايو 2011

Cyber City Teleservices

الفلبين

مارس 2010 - مايو 2011

1-800 flowers U.S Account

• Receive telephonic calls and manage high-volume workload.
• Communicate with customer to understand their reviews and complaints.
• Up selling products and promotions.
• Meet performance benchmarks in areas of speed, accuracy and volume.
• Processing orders.
• Ensuring customer satisfaction.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية
الدور الوظيفي:
المبيعات

التعليم

Don Honorio Ventura Technological State University

مارس 2014

مارس 2014

بكالوريوس، Industrial Engineering

الفلبين

المعدل التراكمي (نسبة مئوية): 89%

المعدل التراكمي (نسبة مئوية): 89%

Post Graduate

Holy Angel University

مارس 2013

مارس 2013

بكالوريوس، Electronics Engineering

الفلبين

المعدل التراكمي (نسبة مئوية): 89%

المعدل التراكمي (نسبة مئوية): 89%

Shifted course to Industrial Engineering

Don Bosco Academy

مارس 2009

مارس 2009

الثانوية العامة أو ما يعادلها، General Studies

الفلبين

المعدل التراكمي (نسبة مئوية): 89%

المعدل التراكمي (نسبة مئوية): 89%

Skills

QB Software
Intermediate
QB Software
Intermediate
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
Data Entry
Expert
Data Entry
Expert
Development Planning
Expert
Development Planning
Expert
Admin Task
Expert
Admin Task
Expert
Email Writing
Expert
Email Writing
Expert
Planning
Expert
Planning
Expert
Sales Target Planning
Expert
Sales Target Planning
Expert
Marketing Strategies
Expert
Marketing Strategies
Expert
Management Planning
Expert
Management Planning
Expert
Staff Training and Development
Expert
Staff Training and Development
Expert
negotiation
Expert
negotiation
Expert
logistics
Expert
logistics
Expert
web design
Expert
web design
Expert
operation
Expert
operation
Expert
marketing
Expert
marketing
Expert
marketing strategy
Expert
marketing strategy
Expert
web development
Expert
web development
Expert
digital marketing
Expert
digital marketing
Expert
problem solving
Expert
problem solving
Expert
office management
Expert
office management
Expert
purchasing
Expert
purchasing
Expert
sales coordination
Expert
sales coordination
Expert
key account management
Expert
key account management
Expert
marketing communications
Expert
marketing communications
Expert
market research
Expert
market research
Expert
office administration
Expert
office administration
Expert
marketing management
Expert
marketing management
Expert
leasing
Expert
leasing
Expert
mortgage
Expert
mortgage
Expert

اللغات

الانجليزية

متمرّس

التاغلوج

اللغة الأم