Robert Malak

• Managed several project and completed in 2015 in Iraq, Horizontal Direction Drilling 1800 meters 48” Carbon Steel Gas Pipeline at Shatt Al Arab in Basrah Iraq, and Horizontal Direction Drilling 610 meters 48” Carbon Steel Gas Pipeline at Shatt Al Basrah in Basrah, Iraq
• Managing two ongoing projects Gas and Oil pipelines in Iraq.
• Creating a strategy for new projects, develop the teams to handle these projects to ensure that the Client receive exactly what they need.
• Conduct a comprehensive research on the upcoming projects and apply the latest methods and technologies available for the projects executions.
• Review all tendering submission to ensure that we addressed the clients’ needs.
• Stream lining development process to ensure optimal utilization of human and technology resources.
• Managing online and offline customer feedback channels to stay informed on international market processes globally.
• Estimating the resources and participants needed to achieve project goals.
• Managing relationships with Vendors and Customer IT teams on multiple system integrations and deployment projects.

Consultancy
• Provide an analysis of the existing practices of a company and make recommendations for improvements.
• Evaluating monthly statistics reports to measure the efficiency of support team
• Monitors daily business operations to understand what issues exist and their root cause.
• Works closely with the business owners and employees to accumulate information used for assessing the changes needed for business enhancement.
• Understanding customer workflows and advising business owners on best practices.

Research & Development and Project Management
• Managing new feature development initiatives and managing the backlog.
• Stream lining development process to ensure optimal utilization of human and technology resources.
• Managing online and offline customer feedback channels to stay informed on international market processes globally.
• Estimating the resources and participants needed to achieve project goals.
• Managing relationships with Vendors and Customer IT teams on multiple system integrations and deployment projects.

Quality Control
• QA/QC tender documentation preparation.
• Contract feasibility studies.
• Project quality team preparation and planning.
• Communication and reporting to top management.
• Inner departmental communication, weekly progress meeting.
• Communication with Customers to ensure the fulfillment of all requirements.
• ISO Policy, procedure work instruction and forms creation.
• ISO system monitoring and audits.
• In-house and third party Testing and inspection process assurance and control.
• Over view of Document Control procedures and processes to ensure the proper flow and revisions.
• Vendors’ prequalification audits and performance monitoring.
• Sites Audits.
• Nonconformance root cause investigation and countermeasures implementation.
• Preventive Actions implementations.
• 5S training and monitoring.
• Continues improvement training company wide and monitoring the effectiveness of the training.

• Created a now Process Improvement Model to fit all manufacturing industries and service providers companies, this process is one of a kind, it has been implemented in the US and in the GCC with profitable results Mentor Profitable Process Model (MPPM) is based on Japanese principle with a blend of US ingenuity, its tailored to fit any manufacturing or service industry and a specific company in that industry.
• Work with GCC companies Top Management to understand their vision and mission and create a strategic Plan based on that vision and data from comprehensive Market analyses.
• Provide an analysis of the existing practices of a company and make recommendations for improvements.
• Provide Monthly reports to the Clients Top Management regarding the plan implementation status and recommend the necessary action to steer the Plan in the right direction.
• Monitors daily business operations to ensure that all Strategic Planning Objective are carried on according to plan.
• Works closely with the business owners and employees to accumulate information used for assessing the changes needed for business enhancement.
• Map the Client workflows and advising business owners on best practices.
• Suggest the necessary management training programs to the Top management to enable the manager to curry-on the organizational changes to accommodate the Plan.

R&D and Project Management

• Creating a strategy for new projects, develop the teams to handle these projects to ensure that the Client receive exactly what they need.
• Conduct a comprehensive research on the upcoming projects and apply the latest methods and technologies available for the projects executions.
• Review all tendering submission to ensure that we addressed the clients’ needs.
• Stream lining development process to ensure optimal utilization of human and technology resources.
• Managing online and offline customer feedback channels to stay informed on international market processes globally.
• Estimating the resources and participants needed to achieve project goals.
• Managing relationships with Vendors and Customer IT teams on multiple system integrations and deployment projects.

Conduct monthly Seminars explaining the new Mentor Profitable Process Model to Groups of Top Managers in various industries

• Resolve customer quality complains QPR, QIR and A3 reports.
• Return products analysis.
• Interface with other departments to resolve internal and external issues.
• Process evaluation and verification.
• Communicate all quality issues and Kaizen activities to upper Management.
• New projects trial results data verification and approval (Toyota RAV4 and Lexus).

• Analyzing data and information, giving assessments of Iraqi security progress to the Commanding General MNFI.
• Perform high priority, short notice tasks to obtain information critical to the USG mission.
• Determine the effectiveness of Iraqi government systems and the impact of those systems on the success of USG mission in Iraq.

• Resolve customer quality complains QPR, QIR and A3 reports.
• Process evaluation and verification.
• Communicate all quality issues and Kaizen activities to upper Management.
• Train new hire quality engineers.
• Biweekly visits to customers (TMMI/TMMC/TMMK/NUMMI) for quality relation strengthening.
• Engineering change requests, implementations, and approval.
• Evaluate and submit attribute and variable data to customers.
• Supplier audit evaluation and development.
• New projects documents and trial results data verification and approval (07 Camry, Corolla, Siena).

• Assist QM in QS9000 implementation and the transition to ISO/TS 16949:2002.
• Maintain gage R&R and calibration program.
• Implement training for new quality inspectors.
• Implement and manage SPC system.
• Implement 5S activities throughout the plant.
• Formulate and maintain quality objectives.
• Direct team members engaged in inspection and testing activities to insure continuous control over materials, facilities and products.
• Expedite communications between upper level management and general personnel.

• Managed the lab operations.
• Hire and train all lab employees, select new products that helped improve the process, established a maintenance schedule for the store lab equipment, trouble shoot, customer service.