Senior Waiter
Burj Al Arab
Total years of experience :10 years, 9 Months
• Engage with the guest to enhance overall experience
• Checking with guests to ensure they are enjoying their meal
• Maintain a pleasant attitude during service and ensure guest requests are dealt in a prompt and professional manner
• Process payments from guests and billing accordingly
• Taking beverage orders
• Presenting beverage menu and making recommendations upon request
• Setting up food stations before every operation
• Presenting options and alternatives according to the the guest preference
• Making every stay with the guest memorable by meeting all expectations
• Interacting with guests professionally and using of up-selling techniques
• Building up of guests relationship to maintain repeat clientele
• Maintaining cleanliness of the equipments at all times
• Ensure guests receive prompt, friendly personalized service
• Actively be involved with team members
• Delivered exceptional, friendly and fast service.
• Ensure compliance at all times with the service standards and operating procedures
• Maintain at all times a good knowledge about the concept, product offering, offers, stocks, amongst others.
• Compliance with all payments that include cash handling and credit card policies
• Preparing and Serving hot coffee, tea and fresh juices and smoothies quickly and efficiently
• Maintain a pleasant attitude during service and ensure guest requests are dealt in a prompt and professional manner
• Replace coffee that may have been served cold or is not liked by customers
• Provide customers with coffee blend information during the coffee making process
• Ensure the cleanliness and sanitation of the work area
• Make sure that coffee mugs and plates are clean
• Engage with the guest to enhance overall experience
• Ensure that the coffeemaker is in perfect working condition at all times
• Perform preventative and general maintenance on coffee machines on a regular basis
• Make sure that all coffee blends are available at all times
• Welcoming visitors warmly and making sure they’re comfortable
• Introducing to the guests the different services available in the lounge
• Presents options and alternatives to guests and offers assistance in making choices.
• Using proper telephone etiquette.
• Maintaining a clean work place at all times and in compliance with the Hygiene standards
• Following procedures for issuing and closing safe deposit boxes used by guests.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's currency exchange
• Register guests and assigns rooms and accommodating special requests whenever possible
• Understands room status and room status tracking.
• To perform any other task within the job description as and when required by the management