Chief Operations Officer
Unified Real Estate Development
Total years of experience :17 years, 1 Months
Develop standardized policies, processes, approaches, and tools for the
Property Management function in line with COMPANY strategic direction and
objectives.
➢ Develops the Property Management function's business plan, budget, and
resources while ensuring alignment with COMPANY's overall strategy and
direction.
➢ Manage the implementation of the strategic initiatives and objectives, as
applicable to the Property Management function, and ensure it is
communicated properly to all individuals within the department.
➢ Direct and control the day-to-day management of all aspects of retail, and
commercial real estate properties of COMPANY.
➢ Maintain effective and strong tenant relationships with all COMPANY's
tenants in order to ensure they are aware of their rights and responsibilities
and address tenants' concerns and complaints in a timely and professional
manner.
➢ Direct and track commercial agreements, renewals of lease agreements,
billing, and collection activities and ensure that they are made on a timely
basis.
➢ Direct the operations of the COMPANY that includes, Facility Management,
Operations, and Marketing Management.
➢ Direct the Retail Delivery Management in regard to the retail design and
Tenant Coordination for the shop-fitting
➢ Direct the Government inquiry Function in relation to the Government
external matters.
➢ Monitor the adherence of theProperty Management function's employees
to the Property Management policies and procedures.
➢Built and strengthened productive and valuable industry partnerships to
drive collaboration, engagement, and revenue stream development.
➢Introduced technology that led to a 50 % reduction in reporting times across
tenant relationships, property, and facility departments
➢ Optimized all operational aspects of business, including Commercial and
Operations, exceeding financial and Corporate targets by on average 30%.
➢Oversaw commercials and coordinated with managers to increase quarterly
profits by 20%.
➢ Implemented process improvement strategies that resulted in a 40%
efficiency in operations and maintenance cost reduction whilst maintaining
service levels.
➢Created innovative marketing strategies to drive the centers' brands to
success.
➢Administered management tracking systems to effectively monitor,
evaluate and report commercial and operational progress against strategic
objectives.
➢Developed quarterly business plans to evaluate cost projections.
➢Provided exceptional retail delivery performance across a diverse portfolio.
➢ Motivated staff to drive delivery and exceed targets.
➢ Assist in preparing & controlling the leasing & operation budget as per the direction of the executive committee;
➢ Establish tenant mix/Leasing Plan and the Rental Tariff;
➢ Lead the progress of the mall line managers in regard to the implementation of the targeted leasing, Fit-out & Opening Plans; Furnish and monitor the related department activities reports;
➢ Oversee the leasing team, schedule, plan, and assign work, and develop and communicate property strategies and goals;
➢ Establish and manage key commercial relationships and optimal tenant mix for the property;
➢ Responsibility for coordination, organization, and control of all RDT tasks, to ensure Tenants complete their shops and trade following to the Mall opening deadlines;
➢ Liaise between leasing and RDT/Ops team to ensure continuous alignment to achieve the opening and operation objectives. Ensure adherence to the established Opening Plan for all related activities by all supervised functions and personnel.
➢ Ensure compliance with all Brand Standards of Operations of the property. Enforce standards, policies, and procedures to assigned associates. Take personal responsibility for maximizing quality levels of service.
➢ Monitor frequent communication with agencies and suppliers on various requests and potential leads.
➢ Develop relationships with prospective tenants and make sure that their requests are attended timely;
➢ Create marketing strategy prior tooperational phases and following to the opening program during operation;
➢ Facilitates the management of the marketing program together with the Marketing Manager. Programs are consistently innovative, targeted, and effective: budget well prepared and executed, Brand consistency maintained
➢ Execute dashboard analysis during operation time and strive to exceed the given budget revenue expectation;
➢ Introduce Ops KPI and work to guarantee gradual improvement of the quality standards as well as optimizing the sequences of the workflow in the operational area.
➢ Establish regular reports to the senior management team and the Property owner
➢ Coach, counsel, and resolve conflicts as needed and propose actions;
➢ Organize regular departmental meetings and prepare timely records and reports once requested.
➢ Communicate and share the strategy and targets/goals to the senior management team as well as the controlling of the observation and realization of their respective tasks.
➢ Evaluate property needs and recommend improvements as required. Execute approved projects in a timely and commercially appropriate manner; ensures scope accuracy and compliance
➢ Oversees the condition and maintenance programs of key asset systems, for best commercial life and salvage ability of assets
➢ Assist in proposing an org chart to better manage the property and Control payroll and business expenses of all departments.
➢ Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counseling, to ensure appropriate staffing and productivity.
➢ Provided documentation for all processes and upheld compliance with regulations and company policies.
➢ Provided customers with outstanding service to not only maintain but to extend relationships for future business opportunities.
➢ Led and directed a team of 45 staff on the project assignment with strict deadlines to complete leasing 70%. and opening 60% from a total GLA of 120, 000 sqm.
➢ To implement and use the Company's management procedures and property management system;
➢ To collect all necessary information and elaborate with the related head of departments (Finance & Facility) the yearly Property & Facility Operations' Strategies and Budgets for the assigned property;
➢ To proceed as per the approved Budget, with the selection, recruitment, tendering and supervision of staff, suppliers, and specialized service providers for the assigned property;
➢ To manage the Facility, Safety & Security, Housekeeping, and the Marketing Departments and supervise them as well as the other staff of the Project(s).
➢ To monitor the payable procedures and expenditures as per approved Budgets for the assigned Property, using the Company's procedures and property management system;
➢ To organize regular Management Meetings with the assigned Property's Operating Staff, suppliers, and specialized service providers to implement all decisions related to the property operation and management;
➢ To prepare the yearly Marketing & Promotion programs;
➢ To prepare the Duties schedule and attend regular Management on Duty of the Property;
➢ To liaise with all components of the master property, their End-Users, and Management representative(s);
➢ To maintain constant updates of the files and all information related to the property operation & facility management;
➢ To liaise and meet, when necessary, with the Tenants/End-Users to record their requirements, to identify their needs, and to give them all the necessary support according to the enjoyments of their premises and of their unit/premises;
➢ To prepare regular monthly, quarterly, and yearly property operation and management activity reports with the Company;
➢ Liaise between leasing and RDT/Ops team to ensure continuous alignment to achieve the opening and operation objectives. Ensure adherence to established Opening Plan for all related activities by all supervised functions and personnel
➢ Execute dashboard analysis during operation time and strive to exceed the given budget revenue expectation;
➢ Introduce Ops KPI and work to guarantee gradual improvement of the quality standards as well as optimizing the sequences of the workflow in the operational area.
➢ Establish tenant mix/Leasing Plan, Rental Tariff of the Retail & Residential units, leasing, and RDT/Fit-out progress reports;
➢ Oversee the leasing team and work with real estate agencies, schedule, plan, and assign work, and develop and communicate property strategies and goals;
➢ To coordinate and supervise, when necessary, repairs, renovations, major works, and capital expenditure with the Company, the Client and all related consultants, contractors, and suppliers;
➢ More generally to implement all necessary duties required for the property operation and management, the saving and maximization of the profits as well as to endeavor to protect all the interests of the property;
➢ Developed, implemented, and adjusted operational policies and procedures.
➢ Minimized vacancy periods by collaborating with the leasing team to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
➢ Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
➢ Decreased operating costs by 35 % by implementing cost control procedures.
Define “Arabian Centers” of Fawaz Al-Hokair Group Means, introduce HR
Structure, Job Descriptions, identify the Company Services and Set up the
Commercial Department Objectives, Reporting to the Head of the Department
➢ Oversee the operational and financial performance of the Arabian Centers
in Saudi Arabia.
➢ Works closely with the Mall Managers, Leasing Managers, and the
Operational Manager to identify performance goals and to establish systems
to monitor performance against these goals.
➢ Assisting the CEO and Management Committee in identifying,
documenting, and monitoring financial objectives for each property of
Arabian Centers.
➢ Direct responsibility for achieving the budgeted targets for all properties.
➢ Oversee all lease negotiations and Media Sales.
➢ Assist the FM Managers in the development of preventive maintenance
plans and capital replacement projections for each commercial and residential
property.
➢ Manage and support the implementation of the strategic goals of the
Operation Plans. Supervise and provide direction for the Ops team,
contractors, service providers, and suppliers to Arabian Centers.
➢ Oversee day-to-day operations consistent with the strategy.
➢ Responsibility for coordination, organization, and control of all RDT tasks,
but are not limited to the transition from handover, fit-out progress to
completion program aligned with the opening objectives, to ensure Tenant to
open at the end of their fit-out period as per their signed leasing offers;
➢ Deliver a ‘complete property management' approach, overseeing all aspects
of property issues and their impact on the business, employees, and
stakeholders.
➢ Review the Design for the new Project Developments in terms of
Commercial Aspects, Facility Guidelines and Functionality,
➢ Establish Merchandizing Mix Plan & produce the Related Commercial Kit,
Rental Tariff & Leasing Progress Reports of the development of a multi-billion
project
➢ Define Retailers Plan, Identify the Scope of Works of the Leasing Team and
set up Key Performance Indicators in accordance to the Leasing Objectives,
➢ Follow up the execution of the Leasing Plan in accordance with the
approved work programs and objectives
➢ Lead the Mall Managers in producing operating budgets and leasing
strategies for each operating mall or under development
➢ Provide a marketing vision for the Commercial Division. Lead marketing
initiatives and oversee implementation of the marketing strategy by working
with both Commercial and Marketing teams to produce an annual marketing
plan broken down into weekly activities to ensure high footfall levels and
customer satisfaction.
➢ Re-engineered departments to establish top-performing groups while
decreasing costs by 60 %.
➢ Drove industry-leading profit increase by transforming the leasing process
and aligning sales targets to meet dynamic industry conditions.
➢ To implement and use the Company's management procedures and property management system;
➢ To collect all necessary information and elaborate with the related head of departments (Finance & Facility) the yearly Property & Facility Operations' Strategies and Budgets for the assigned property;
➢ To proceed as per the approved Budget, with the selection, recruitment, tendering and supervision of staff, suppliers, and specialized service providers for the assigned property;
➢ To manage the Facility, Safety & Security, Housekeeping, and the Marketing Departments and supervise them as well as the other staff of the Project(s).
➢ To monitor the payable procedures and expenditures as per approved Budgets for the assigned Property, using the Company's procedures and property management system;
➢ To organize regular Management Meetings with the assigned Property's Operating Staff, suppliers, and specialized service providers to implement all decisions related to the property operation and management;
➢ To prepare the yearly Marketing & Promotion programs;
➢ To prepare the Duties schedule and attend regular Management on Duty of the Property;
➢ To liaise with all components of the master property, their End-Users, and Management representative(s);
➢ To maintain constant updates of the files and all information related to the property operation & facility management;
➢ To liaise and meet, when necessary, with the Tenants/End-Users to record their requirements, to identify their needs, and to give them all the necessary support according to the enjoyments of their premises and of their unit/premises;
➢ To prepare regular monthly, quarterly, and yearly property operation and management activity reports with the Company;
➢ Liaise between leasing and RDT/Ops team to ensure continuous alignment to achieve the opening and operation objectives. Ensure adherence to established Opening Plan for all related activities by all supervised functions and personnel
➢ Execute dashboard analysis during operation time and strive to exceed the given budget revenue expectation;
➢ Introduce Ops KPI and work to guarantee gradual improvement of the quality standards as well as optimizing the sequences of the workflow in the operational area.
➢ Establish tenant mix/Leasing Plan, Rental Tariff of the Retail & Residential units, leasing, and RDT/Fit-out progress reports;
➢ Oversee the leasing team and work with real estate agencies, schedule, plan, and assign work, and develop and communicate property strategies and goals;
➢ To coordinate and supervise, when necessary, repairs, renovations, major works, and capital expenditure with the Company, the Client and all related consultants, contractors, and suppliers;
➢ More generally to implement all necessary duties required for the property operation and management, the saving and maximization of the profits as well as to endeavor to protect all the interests of the property;
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