HR Manager
Aerovista
Total years of experience :20 years, 8 Months
• Heading the HR and Administration Departments within regional airline solution provider with operations in MEA & CIS. Managing team comprised of; Business Services Manager, PA/HR Assistant, PRO and additional office support staff.
• Responsible for developing and implementing HR / corporate development strategy across the group with emphasis on policy & process development, manpower planning & recruitment, learning & development, performance management, compensation & benefits, employee engagement and employee relations.
• Preparation of annual HR budget and manpower plan, 2012 & 2013.
• Continually reviewing compensation grading system and benchmarking against industry standards through use of surveys, competitor analysis etc.
• Recruitment & selection of flight operations, technical, maintenance, commercial & support personnel across both head office and outstations. Researching and screening CVs, conducting competency based interviews and psychometric assessments.
• Devising job descriptions / KPI’s in collaboration with line managers, issuing contracts of employment and overseeing on-boarding / induction process and visa / PRO activities.
• Supporting line managers with performance management process and identifying staff training needs.
• Supporting and coaching managers and staff in areas of performance and employee relations (discipline / capability), ensuring that organisational HR activity is compliant with relevant labour law and creating and updating policies and procedures where required.
• Bolstering employee engagement through weekly team workshops and reactivating employee engagement surveys / 360 degree feedback.
• Managing ERP payroll processing for all permanent staff.
• Generating regular MI and reports and leading on ad-hoc HR / OD projects.
• Creation and distribution of internal communications across the business.
• As part of the permanent recruitment team carrying out retained executive search and contingent recruitment methodology assignments across MEA. Industry focus on communications, technology and management consultancies.
• Business development and targeting new resource opportunities through regular client interaction across MEA, travelled to Bahrain, Kuwait, Iraq, Jordan, Oman & India.
• Qualifying role opportunities, liaising with client HR teams and line management and where required devising job descriptions and role profiles.
• Planning, executing and managing high impact advertising campaigns to attract talent through a variety of media. In addition, proactively ‘headhunting’ senior executives for search assignments.
• Carrying out candidate screening and competency based interviews and assessments.
• Mediating employment offer stage, compiling detail on expatriate compensation and benefits, reference checking and assisting with on-boarding process.
• Carrying out research on companies and creating and presenting market reports.
• Assisting with internal HR processes; interviewing potential candidates for RP International.
• Undertaking research and analysis across a range of economic and employment policy areas within Business, Enterprise & Energy Directorate.
• Production of sector employment and macroeconomic statistical reports.
• Provision of advice and support to senior officials and government Ministers on a range of economic issues within key employment sectors.
• Co-ordinating arrangements, writing policy briefings and speeches for a variety of Ministerial meetings with partner organisations, key stakeholders and individual businesses.
• Managing Ministerial Correspondence System caseload.
• Within public sector facilities service provider, manager of multicultural teams comprising three HR Assistants, six office services personnel and additional agency staff.
• Responsible for providing office management services to head office comprising approx 180 staff. Involving the management of head office facilities and transportation requests, maintaining central stores, managing corporate cell phone directory and Vodafone account relationship.
• Job design, recruitment advertising and managing third party recruitment agency relationships.
• Providing support to HRBP’s and operational managers on employee relations matters such as employee engagement and conflict / grievance resolution.
• Lead administrator of voluntary redundancy initiative impacting 300+ employees. Calculation of severance packages and pension entitlement, communication of offers to employees, objection handling and dealing with enquiries. Liaising with local authority pension fund.
• Responsible for due diligence administration prior to employee TUPE transfer (to date part of largest TUPE transfer in Europe, approx 9, 000 employees).
• Project Manager of public sector Equal Pay / job evaluation reform project (2.5+ years ongoing) with oversight for over 5, 500 employment tribunal claims. Analysis and identification of appropriate comparators prior to implemented job evaluation scheme (based on the HAYS points system). Determining claims eligible for settlement compensation, as well as calculating values. Managing compensation payment process and pension contribution reinvestment. Member of litigation negotiation team with claimant / trade union legal representatives. Consultant at employment tribunal Case Management Discussions and hearings.
• Manager of up to 14 staff within customer services dept.
• Carrying out employee candidate selection process, short-listing and conducting competency based interviews and assessment centres for Customer Service Advisors and Assistant Team Managers.
• Extensively conducted performance management of staff at individual/team level against established KPI’s including coaching and mentoring in order to achieve business and productivity targets.
• Extensive experience of control and management of absence inline with agreed policy and procedures.
• Required to investigate and chair disciplinary and grievance hearings in accordance with employee relations policy and procedures.
• Regular provision of advice to junior managers on employee relations matters, e.g. conflict/grievance resolution.
• Regular delivery of employee engagement initiatives and business updates to employees.
• Dealing with and resolving escalated customer complaints.
• Project leader of two projects concerning; revisions to quality measurement & increasing productivity and revenue through reduction in employee absence.
• Regularly performed as Duty Facilities/Shift Manager for customer services site during evenings and weekends.
• Manager of up to 14 staff within customer services and co-manager of dept headcount of approx 35 FTE.
• Carried out training needs analysis, design and regular delivery of induction / multi-skilled training to Customer Service Advisors and managers.
• As above (T-Mobile UK), recruitment and selection, performance management, coaching, employee relations & employee engagement of staff.
• Project Leader of various projects surrounding compliance procedures, secure payment methods, and service quality.
• Conducting employee exit interviews.
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