Call Center Agent
A C NIELSEN (AMER)
Total des années d'expérience :6 years, 1 Mois
Working proactively towards improving the efficiency & profitability for USA Healthcare Organization
• Calling insurance companies in USA for operations, denial documentation and performing further action
• Working on the outstanding claims reports/account receivable reports received from the client or generated
from the specific client software
• Ensuring the prospective customer’s medical practice is running at maximum efficiency and profitability
• Providing information regarding the companies comprehensive reporting & business analytics tools
• Maintaining database of customers up to date and correct errors in it if any
• Answering calls professionally to provide information about products and services, take/ cancel appointments, or
obtain details of complaints
• Referring unresolved customer grievances or special requests to designated departments for further investigation
• Directing team's focus, set goals, motivate and help create training opportunities
• Working with large profile customers, analysing budgets to streamline and improving the process
• Enhancing customer satisfaction levels and developing future action plans
Accomplished in enhancing travel & tourism operations & marketing through process improvement, internal
audits, distributing, promoting sales materials & putting them on displays and staff development
• Provided advice & future course of action regarding the processing of visas, passports & selling various holiday
packages
• Handled customer orders and payments in a timely and professional manner to ensure customer satisfaction and
repeat business
• Undertook general office administration and update fares on the system as and when this is necessary
• Made airline ticket reservations and issue tickets to client's in accordance with the company policy, taking into
consideration the client’s requirements
• Maintained statistical & financial reports & records for the company
• Reduced customer complaints by responding quickly and providing prompt resolution
• Proficiently used common industry computer programs and related software
Administered functional knowledge of flight management protocols aimed at providing accurate knowledge
• Expert in CAD & Baggage Makeup Area (BMA) airport guide Dealt with passenger inquiries about flight details &
travel Itineraries
• Coordinated with supervisor to determine staffing needs for gate and ground operations, including ticket
counters and baggage services or questions about the loyalty programs
• Proactively took care of people with special needs, and unaccompanied children and quickly addressed and
resolved customer complaints
