IT Engineer - Level 2
Technology Elite
Total des années d'expérience :19 years, 3 Mois
• Provide remote support to customers via Managed Services for clients in Australia
• Most clients related to Medical and Dental companies
• Maintain excellent customer relations with all clients
• Operate monitoring systems to identify faults and execute maintenance.
• Skills in Cloud Technology Infrastructure. Microsoft Azure, VMWare, Hyper-V
• Analyze the cause of technical faults in server, network, and storage systems
• Administer active directory, end-user account management, GPOs and access permissions.
• In depth knowledge for Microsoft 365 Admin Centers.
• Execute technical repairs as Server and Network subject matter expert
• Maintain/update site documentations
• Provide timely status updates to clients.
• Report systemic problems to prevent them from repeating
• Apply fundamental troubleshooting skills to issues before escalating to the appropriate group
• Perform other tasks or duties assigned by the Client/Company Supervisor.
• Maintaining and monitoring of hotel IT infrastructure.
• Installation, deployment, maintenance, configuration, troubleshoot and upgrade of windows servers and workstations, business software applications, network equipment’s and peripherals.
• Assesses user needs and trains users in effective use of business and standard applications.
• Administer active directory, end-user account management, GPOs and access permissions.
• Provide assistance to global IT teams respectively for site support and troubleshooting.
• Hands-on user experience for MS Exchange and Office 365.
• Ensure incidents are managed appropriately and handled in expected timeframes.
• IT operational documentation and standards, participate on yearly mandatory IT audit activity in compliance with company’s standard policies and regulations.
• Preparing the yearly budget plan for IT department
• Plan, initiate and implement IT related projects in accordance with the Hotel requirement.
• Administer, install, configure, troubleshoot POS micros
• IP telephone administration and maintenance.
• Attend daily management strategical meetings to develop, initiate and implement actions to support the overall hotel operations.
• Strong exposure in Microsoft Windows OS and Apple Mac OS ecosystem.
• Incident handling through ticketing system (Service Now)
• Provide support to business operations in compliance with the company requirement, policies and procedures.
• Structured network cabling and installation when necessary.
• Inspect LAN infrastructure and fix minor or major issues.
• Network monitoring for vulnerabilities using splunkcloud
• Asset inventory management for IT hardware/software.
• Implement DRP (Disaster Recovery Plan), data backup and restoration in case of systems outage.
• Vendor relations in terms of procuring related IT equipment’s and software licenses.
• Good understanding about virtualization technology.
Onsite Support of any software and hardware issues all over Hilton Corporate Office.
•Installation of Network Printers, Scanners and other IT peripherals as per users required.
•In-charge of the PC images update in compliance with the company’s existing operating system, applications, and system security requirements.
•Install, deploy, maintain, troubleshoot and upgrade computer hardware, software, network equipment and peripherals.
•Assesses user training needs and trains users in effective use of applications; Prepares documentation and provides user assistance.
•In-charge of coordinating with the client for any IT related issues; and Provide reports and correspondence to line manager for update, issues, projects, and any related
• Onsite Support of any software and hardware issues.
• Installation of IT equipment’s or peripherals as per users required.
• In-charge of the PC images update in compliance with the company’s existing operating system, applications, and system security requirements.
• Assesses user-training needs and trains users in effective use of applications; Prepares documentation and provides user assistance.
• In-charge of coordinating with the client for any IT related issues; and Provide reports and correspondence to line manager for update, issues, projects, and any related Helpdesk concerns.
Teaching basic Computer knowledge such as Windows Operating System, Microsoft Office
Undergraduate