Rochelle Vellage

 Preparing CMC forms (Crew Member Certificates) for new Crew members
o Updating Crew Data Base
o Preparing CMC forms for QCAA (Qatar Civil Aviation Authority) Approval

 Wings - Initial issuance of SEP Legal Documents to new Crew members.
o Printing and Distribution of CMC, Attestation and Competence cards
o Updating the Crew Training files

 CMC Renewal for Mainline Crew members
o Sort data from Access database based on expiry dates
o CMC renewal (printing, issuing and Crew records update)

 Competence cards for Recurrent Training and Conversion Training
o Preparing the List as per the Training Schedule
o printing and distributing cards and copies

 Cabin safety Training certificates & Exam papers for Security / Dangerous Goods / Crew Resource Management / Fire.
o Preparing participant list as per the Training schedule
o Printing certificates
o Checking against the participant list
o Scanning/filing.

 EDocs Audit
o Answer Sheets for Recurrent, Conversion, CS & CSD
o Conversion Observation forms
o Cabin safety Training Certificates for Initial and Conversion Training

 Ditching Training in Dubai & Bahrain
o Preparing the participant lists and forms for approval.
o Booking tickets
o advance checking for changes in list and preparing for the additions
o arranging exit permits
o Applying visa for Dubai visa participants and trainers.

 Daily Training Schedule
o Preparing Statistics
o Updating on SharePoint

 Temp Staff monitoring
o Training Temp staff on eDocs
o Updating details of scanned files on access database
o Correcting errors of scanned files

 Resignation & Termination
o Cabin Crew Clearance
o Crew Database update

 Joining process for New Staff
o Ordering and fixing Laptop
o System access approval and update
o Update AIMS, HR, uniform, CETP

 Raising Purchase request Stationary, IT consumables & Pantry items for the Department.

 Training Material (rollups, handouts, plastic cards for legal documents and other training requirement)
o raising eSourcing for quotation
o raising CMC if required
o raising Purchase request
o follow up on delivery

 Safety Instruction Cards / First Aid Equipment / Removable Safety equipment
o raising eSourcing for quotation
o raising CMC if required
o raising Purchase request
o follow up on delivery

 Miscellaneous Admin Support
o Issuing Cards to re-instated Cabin Crew
o Sorting Staff members IT issues
o Sorting queries from Cabin Crew, Performance Office

Prepare finance report and daily/weekly/monthly sales report.
Receive and deposit payments from corporate client.
Post accounts receivable with the sales and receipt journal.
Prepare and process billing, invoices, credit memo and other documents related to accounts.
Verify and reconcile daily cash sales, credit card sales, and bank statements in computer system such as Oracle System, Al Maha System, E-commerce Payment Gateway and American Express system.
Calculate penalty and prepare past due letter notices to the client.
Maintaining accounting records.
Responsible for identifying and communicating any issues that affect the accuracy of the account records.
Assist in the month end closing and financial reporting process including account analysis and reconciliation.
Processing cash, credit card and on-line refund requests.
Respond to customer inquiries and solve problems immediately.
Perform related office function, such as word and excel processing, maintaining filing and record systems, faxing and photocopying.

Handling all inquiries related to
o Customer inquiries
o Billing
o Sales
o Service centre
o Credit control.
Handling call centre back office functions

Handled incoming Calls (International Calls)
Maintained leave records
Handled female staff welfare
Hotel reservations
Maintained records of incoming outgoing mails and faxes
Maintained personal files
Assisted for interviews held for large number of candidates.