Shift Supervisor
Emirates National Oil Company (ENOC)
Total years of experience :9 years, 8 Months
Emirates National Oil Company (ENOC)
P.O Box 5589, Dubai UAE
September 01, 2012 -Present
Shift Supervisor
• Responsible for the smooth operation of a petrol station with additional facilities such as carwash, oil change and convenience store with high focus on and attention to details is required with customer and staff safety.
• Responsible for the cash and inventory control, inventory
• Administer daily activities in the site, manage manpower and oversee business with suppliers.
• Responsible for the implementation of the company's monthly marketing plan and ensure that the objectives have been achieved by the store.
• Oversee of the preparation of the reports, inventories, and procurement of supplies.
• Reviews existing policies and makes new policy/procedure for the store as needed.
• Strategic implementation local store marketing and merchandising.
Emirates National Oil Company (ENOC)
P.O Box 5589, Dubai UAE
September 19, 2008 - August 30, 2012
Acting Shift Supervisor
• Ensuring 100% total customer satisfaction by monitoring staff performance to deliver excellent customer service in a fast, friendly but professional manner
• Develop & maintain staff rosters & time sheets
• Successfully instigated DSF Promotions and Other Company promotions
• Provides proper training to new staff through established systems.
• Preparing and placing stock orders and supervising their receipt.
• Develop and maintain stock loss reports and action plans were required to address any anomalies.
• Maintain store correspondence/communications book.
• Implements company's Standard Operating Procedure
• Prepares requisitions, orders, or other documents for purchasing or requisitioning new or additional stock items.
• Responsible for cash handling and card transactions
• Responsible for housekeeping and merchandizing as per LOOKING GOOD standards
RED FOX PHOTOGRAPHY
Quezon City, Philippines
February 11, 2004 - December 08, 2004
Cashier/Make-up Artist
• Receives cash from customers in payment for goods or services
• Computes bill, itemized lists, makes change and issues receipts
• Writes order to check or memorize it and assembling their orders
• Trains and orients new staff
• Resolve situations, provide information, trace or execute requests as needed by customer
• Reports repairs that are needed and maintaining the cleanliness of the outlet
• Keep records on receiving and issuing supplies.
• Maintains outlet's cleanliness
• Implements company's Standard Operating Procedure
• Determine stock supply and need for replenishment
• Prepares requisitions, orders, or other documents for purchasing or requisitioning new or additional stock items.
• Dealing with all customers in a professional, courteous and timely manner
• Responsible for cash handling and card transaction
RUSTAN'S SUPERMARKET/ MALL INC.
Monumento, Ali Mall and Cubao branches
Quezon City, Philippines
July 01, 1994 -July 07, 1997
Sales Assistant/Cashier
• Ensuring 100% total customer satisfaction by monitoring staff performance to deliver excellent customer service in a fast, friendly but professional manner
• Provides prompt, friendly, knowledgeable response to enquiries and complaints by customers
• Monitors stocks to ensure product availability.
• Ensure merchandising thru Plano Gram and communication
• Provides proper training to new staff through established systems.
• Preparing and placing stock orders and supervising their receipt.
• Develop and maintain stock loss reports and action plans were required to address any anomalies.
• Maintaining all necessary product movement reports (transfers, credits) as required.
• Maintain store correspondence/communications book
• Receives cash from customers in payment for goods or services
Trainings and Seminars
Attended
HACCP ( Hazard Analysis Critical Control Point)
Managing Customer Service
Communication Skills
Basic Food Hygiene
First Aid Training
Fire Prevention
Bank Card Fraud Training
Basic Arabic Training
Decanting Operation training (Retail)
RFIDProcess-VX520 Verifone machine Integration training (retail)
Basic Supervisory training
New Employee Training Program
Stock Take training Program
Mystery Shoppers 100% Award (Excellent Customers Service)
- Emirates National Oil Company, Dubai, UAE - September 2009
Star Employee of the Month
- Emirates National Oil Company, Dubai, UAE - May 2009
- Emirates National Oil Company, Dubai, UAE - October 2010
Ensuring 100% total customer satisfaction by monitoring staff performance to deliver excellent customer service in a fast, friendly but professional manner.Provides prompt, friendly, knowledgeable response to inquiries and complaints by customers. Monitors stocks to ensure product availability.Ensure merchandising thru Plano Gram and communication.Provides proper training to new staff through established systems.Preparing and placing stock orders and supervising their receipt.
- Emirates National Oil Company, Dubai, UAE - Feb 2012 Bachelor of Science in Hotel and Restaurant Management University of Manila