Retail Operations Coordinator
Al Douri Group
Total years of experience :10 years, 6 Months
Processed all counter transactions accurately while ensuring all activities are done within timescales and adhered to the company’s policy and standard operating procedures and in compliance with the Central Bank’s AML Regulations.
Managed and handled the cash/cheque transactions over the counter with a high degree of accuracy while delivering an excellent quality of service to customers and satisfy their expectations.
Ensured that internal and external customers are being responded promptly and courteously always providing adequate clarification on the information given.
Cross-sell the company’s products and services to customers while performing their transactions.
Assisted the tellers with more complex tasks, approved transactions that are required, backs-up tellers, and performed teller duties as needed.
Ensured that at the end of each day's transactions all tills must be accurately balanced and any discrepancies are investigated that same day and must be reported to the Branch Manager.
Provided assistance to customers with their needs delivering excellent customer service to resolve their queries and satisfy their expectations.
Keep the daily operations adhered to the company’s policies and procedures, and in compliance with the Central Bank Regulations.
Checking and verifying; new/modified customer registrations, supporting documents collected from the customer if necessary is accurate, the transaction is in line with the profile of the customer.
Assisted the cashier in verifying and sorting the cash for funding.
I was the President of the organization in my field.