Roden Fajardo

Provided executive-level support to senior HR leadership and the Upstream
President. Managed complex calendars, travel, confidential documentation, and
cross-departmental coordination. Streamlined office operations and organized
international workshops for 300+ employees. Acted as Interim Assistant to the VP
of Upstream HR.

Responsible for job registration in the system. Collaborated with cross-functional
departments to obtain the necessary information and documentation for timely
process progression. Provided regular status updates to clients. Maintained a
centralized database of all processed documents. Assisted colleagues during
surges in requests and provided general office support.

Maintained and updated company client databases and documents. Stored,
cataloged, and retrieved documents as needed. Managed both paper and
electronic filing systems. Oversaw archived files for the entire Finance
Department. Provided support to other teams requiring assistance.

Provided accurate information, answered questions, and responded to complaints
professionally and composure. Guided customers through basic troubleshooting
and processes. Enhanced customer loyalty and contributed to team performance
by delivering excellent service.

Collected, processed, and analyzed data to maintain and support company
databases. Gathered data via email, created reports and presentations, and
collaborated with cross-functional teams to complete projects. Additionally,
supported new hires by helping them integrate into the business, training them on
best practices, and identifying areas needing assistance.