Roderic Pepe

Coordinate, handle, monitor and manage key account customers shipments (SDD) SAME DAY DELIVERY, inquiries, delivery, collection cancellation and complaints and act accordingly in timely manners.
Create manual booking using Integra Ontrack 2019 system for collection, deliveries both accounts customers and cash customers
Receive, scan and sort shipments according to area and assign/ dispatch to drivers for delivery using Integra Ontrack 2019 system
Handles 7 courier for SDD (Same Day Delivery) of their daily routes, special instructions of shipments, collection and deliveries
Assist on Handling 30 couriers for NDD (Next Day Delivery) of their daily routes, special instructions of shipments, collection and deliveries
Manage and handle all emails received for special instructions of shipments, collection and deliveries both internal and external clients
Ensure all documents Invoice, packing list, COO, BOE received for international and domestics shipment were correct and accurate for booking of shipments
Responsible for ensuring that all deliveries and or receiving request are processed
Receiving and monitoring all drivers COD.
Calculate and balanced daily cod's and remit cash to accounts department
Coordinate with accounts department for any discrepancies, pending COD
Receiving and monitoring all drivers POD. To assure all were properly tally and update in system and physical POD
Check and validate all return and cancelled shipments and update in Integra Ontrack 2019 system.
Update and double check run sheets of all the drivers
Handle, monitor and manage all key accounts customers shipments, inquiries, complaints and act accordingly in timely manners.
Manage phone calls and watsapp messages from customers both international and domestic inquiries
Manage and handle vehicle fleet records and update on companies fleetp system
Manage and handle courier’s records passport, visa, license and fines and update on companies fleetp system
Create pickup /collection booking thru DHL portal for customers shipment international and domestic
Assist international team by arranging courier for collection of their shipments
Coordinate with sales team manager’s both for internal and external concerns/ inquires of customer
Developing processes that make the deliveries more efficient and organized
Making special shipping arrangements as necessary
Tracking and fixing shipping errors
Perform inventory cycle counts and communicated shipment shortage and overages to supervisor/manager
Ensure that all products are properly prepared and packaged prior to shipping
Schedule carriers, compute load weight and volume weight footage to determine cost effectiveness
Ensure timely returns of all damaged, expired and non-usable items from warehouse to Suppliers

Responsible for the day-to-day alignment, deployment and trips of the drivers per region/area.
Monitor and ensure that cleaners are correctly allocated on the assigned vehicle.
Coordinate with vehicle service provider (rent-a-car company) pertaining to all vehicle related issues and concerns. (i.e, Vehicle Agreement/Contracts, Service Maintenance, Registration, Vehicle branding, Accidents and Vehicle replacement.
Monitor and log daily operations of drivers and vehicle via GPS (locations/destination/SALIK/traffic violation/fines) and report to Operation Head.
Responsible in securing vehicle VIP tags from ENOC/ADNOC.
Coordinate via email/whatsapp with service partner(JL-Justlife), the daily schedule/booking operations of cleaners
Responsible in handling the day to day operations and log report of drivers and cleaners( IR - Incident Report) and report to Operation Head.
Ensure CASH collected to the driver for every end of service and remit to the Accounts Department before end of the day.

Research potential vendors negotiating contracts and preparing reports (e.g. on orders and costs.)
Compare and evaluate offers from suppliers
Negotiate contract terms of agreement and pricing
Track orders and ensure timely delivery
Review quality of purchased products
Enter order details (e.g. vendors, quantities, prices) into internal databases using Axolon ERP System
Maintain updated records of purchased products, delivery information and invoices
Prepare reports on purchases, including cost analyses
Monitor stock levels and place orders as needed
Coordinate with storekeeper staff to ensure proper storage
Maintaining, Recording and documenting hard & soft copies of Invoices, DO’s, Receipts Notes etc.
Purchasing/Procuring material for daily orders of clients using Axolon Erp system
Responsible for assisting with inventory control. Duties include counter checking and monitoring the Inventory of shop with the Store keeper regarding the stocks.
Communicating with suppliers regarding delivery orders
Develop the company’s inventory management strategy with the aim of controlling cost within budgetary limits, generating savings, rationalizing inventory and maximizing available working capital.
Prepares weekly and monthly stock/ sales report and discuss with owner
Researching potential vendors
Comparing and evaluating offers from suppliers
Negotiating contract terms of agreement and pricing
create and maintain good relationships with key suppliers to ensure merchandise is high quality and delivered on time.
Preparing financial documents such as invoices, bills and accounts payable & receivable
Handling communication with clients and vendors via phone, email and in person.
Processing Invoice, Issuing and receiving checks from clients and vendors.
Working with journals, sales & purchase ledgers and spreadsheets.
Managing day to day transaction.
Encoding accounting entries for data processing.

Responsible for the Daily, Weekly & Monthly activities associated with the transportation of products from suppliers to Customer such as Placement of Trucks, Quotations, Schedules, Monitoring, Documentations, Invoice and Payment.
Work in close cooperation with others in the Supply Chain to solve operational issues & optimize the transport operational process
Ensure goods delivery are in accordance with customers policy and procedure
Responsible for transport booking process & monitor the use of existing transport solutions to guarantee correct & On Time Delivery ( OTD)
Transport Planning feasibility studies
Investigate & resolve claim issues Track and Trace, Proof of Delivery, Over, short, and damaged shipment issues
Controlling of freight cost and creation of shipping documents and delivery notices
Review and arrange all transportation paperwork inclusive of driver logs, trip reports, garage maintenance and invoices.
Record accurately trucks mileages essential for fuel tax monthly and quarterly reporting.
Perform in collaboration with Transportation Manager to enhance load capacity and reduce damaged merchandise and loading errors.
Record driver concerns along with policy violations and direct main issues to Transportation Manager.
Support management team to supervise transportation personnel.
Monitoring multiple databases keeps track of all company and clients inventory, developed new process for employees, drivers and clients assessment which resulted 15% increase in sales and marketing improvements.
Monitor vehicle movements, overseeing drivers performances and preparing their daily schedule trips.
Pre-Alerts to be sent on time, along with all the relevant details of the shipment, tracking and update reports to the customers accordingly on daily basis such as Cargo movements, inquiries, compliance and others related issues
In-charge in loading of materials/ Goods for Land and Sea Transport
In-charge in the documentation of loaded materials, Packing list, Invoices, Certificate of Origin
Evaluates, records, and responds to additional/special service requests (i.e. lift-gate, inside delivery, etc.)
75% Improved administration and operations daily tasks office efficiency by managing client correspondence, record tracking and data communications.
Created spreadsheet for documentation in facilitating contracts, expenses, reports and invoices for easy access to maximized day to day workload efficiently.
Served as central point of contact for all internal and external customers, vendors, and team members, interacting in a professional and timely manner
Maintained and Standardized filing system to increase efficiency all office files, both electronic and hard copies.
Handles and filed records and documentation both in Transport and Admin Operations Incoming and Outgoing records, Bookings, Monitoring, Documentations (ie staff & drivers records, visa, employment, medical, salary etc.)
Responsible in maintaining and handling record for all in-coming and outgoing transport cargo.
In- charge in handling and updating files of daily trucks loaded
Handles and prepares Invoices / receipt voucher and payment voucher
Responsible in receiving and checking of Delivery notes, border charges and other related documents to the driver / customers after loading.
Ensure daily documents were properly filed, such as recent and up to date files of trucks, received invoices, delivery notes, and other administrative paper works
Keep logs and records of warehouse stocks, execute orders etc.
Prepare daily accurate reports warehouse goods for customers / clients upper management.

Skilled Customer Service Representative with experience in the Banking and finance industry. Familiar with INTELLECT OR ICCS SYSTEM (inward or outward) with 3 years experience.
Areas of expertise include Customer Service and Encoding with strong leadership and relationship-building skills.
Excellent at juggling multiple tasks and working under pressure.
Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction.
Opening of online banking accounts for customers, Handles Salary transfers and funds transfer
Coordinate to bank staff relating to online enquiry, Receiving and encoding of daily posted Cheque
Assist customer relating to bank enquiry entertain customer complaints and request
Opening of accounts, customers account/ staff account
Issuance of debits cards and Cheque books for customers’ accounts/ staff accounts
Monitor department’s transit accounts.
In charge of the issuance of the official letter of delinquent customers.
In charge in depositing undated Cheque and securing return slip to be forwarded to respective departments.
Received, update and filing of security Cheque, ensure daily document were properly filed, such as incoming Cheque, return Cheque, PDC
Closing of accounts, customers account/ staff account
Opening and closing of fixed deposits, Closing of accounts, customers account/ staff account
Handles staff and customers applications such as personal loan, car loan housing loans etc.
Handles credit card payments and loan payments., handles adjustment of loan payments
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Involved in the tests and evaluation of lighting systems, energy saving devices applied on household appliances and industrial processes, photovoltaic system and components and other energy consuming devices or equipment to determine energy utilization and to check conformance to existing Philippine National Standards and other relevant internationally accepted standards.
Assists in the conduct of research/study/information dissemination, preparation of reports related to energy efficiency improvements of lighting.
Assists in the operation and maintenance of testing facilities.
Assists in the data gathering/information of energy standards compliance for various lighting products.
Assists in the updating and implementation of the laboratory’s quality system.
Responsible in the preparation of laboratory test reports
Receives, schedules, tracks and disposes test samples
Handles the collection and remittance of testing fees
Prepares/submit monthly accomplishment.
Assist in receipt, inspection, preparation, installation, dismantling, storage and disposal of test samples with the quality system. Assist in requisition/procurement of laboratory supplies and equipment maintenance parts.