Customer Service Representative
National Commercial Bank - Alahli Ncb
مجموع سنوات الخبرة :18 years, 0 أشهر
* Explain the services and benefits of QuickPay services.
* Support customers in the ATM area.
* Guide and educate customers to use the following channels:
* Electronic channels
* Mobile apps
* Phone banking 920000330
* ATM
* Meet and greet customers
* Increase the number of transactions by persuading all segments of customers to transfer.
* Dealing with customers who are facing deposit problems, and guide them to TCR employee to complete the deposit and transfer.
* Achieving the objectives of the center.
* Ensure the best level of customer service satisfaction.
In-charge of the distribution of reconciliation scope of works assigned to the Accountants.
In-charge of Reconciliation Report and Project Contracts.
Coordinate with the Subcontractors and Suppliers regarding Payment Order request.
Prepare Payment Orders and Pivot Table for Subcontractor and Suppliers.
Control and monitor King Saud University of Health Science Medical Contracts.
Control and monitor Letter of Credit of Commercial Invoice Vouchers.
Monitor and update Payment Certificates.
Handle Reconciliation reports and other documents.
Check and post Payment Certificate vouchers in the system.
Put into code employee’s payroll in the system.
Scan Payment Certificates.
Other related tasks that may assign from time to time.
Reviewed, analyzed and processed US Civil and Criminal cases document such as Trial Complaints, Trial Motions, Trial Orders and Judgments, Expert Reports, Trial Depositions, Trial Transcripts, Exhibits and Appendix Mining.
Acquired and analyzed Arbitration Award documents.
Checked duplicates in the Trial Repository.
Other related that assigned from time to time.
Key Results:
Encoded newly acquired books in the Online Public Access Catalog system
Encoded book cards
Described newly acquired books
Prepared reports of the newly encoded books
Assisted students in borrowing books and other library resources and in using Online Public Access Catalog system
Encoded remittances of Metrobank clients to their respective beneficiary accounts, funding for Pacific Remittances, Pusan and Seoul Korea and Asia Money Link
Prepared various tickets for Central Bank of the Philippines, Bahrain Exchange, Asia United Bank, Miscellaneous Assets, Documentary Stamps, Cable, Commission, and charges for FMIC
Logged and Balanced Nostro and Vostro remittances
Authenticated SVF, On Screen and Perc files for Accounting and Remittance Departments
Followed up remittances
Key Results:
Encoded weekly Asset Accruals Report, daily TAPS report on new and active accounts.
Checked and encoded closed accounts based from the TAPS-net
Prepared various tickets for Asset Accruals Report
Prepared daily bank and trust tickets of Collection of Investments (Peso and Dollar)
Labeled Casa Batch Posting Report
Filed Trust Group monthly statement of accounts, clients’ confidential documents, bank and trust tickets