MdRashedul Alam

Assistant General Manager(Operations)/HOO at Olive tree Foods Ltd.

• Bangladesh
• September 2017 to September 2019

Employment
September 16/09/2017 -30/09/2019
Assistant General Manager
Olive Tree Foods Limited
Concern of Esquire Group
Key Responsibility:
• Monitor and supervise all corporate and Restaurants key employees
• Reviews financial reports and statements to understand property’s performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance
• Coaches and supports Restaurants team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfaction
• Manages costs within the restaurants and corporate, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation.
• Ensures service, technical skills and other training occurs throughout the property to support successful daily operations.
• Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation
• Inspires and motivates teams to achieve operational excellence
• Ensures policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate
• Ensures property meets franchise standards
Employment: December 17/12/2016- July 31-07-2017
Head of Training (Orion Restaurants Limited) Concern of Orion Group.
Key Responsibility:
• Developing People and Process
• Building Sales
• Driving Profit
• Delivering WOW Guest Experience
• Other duties and responsibilities include:
• Advising company leaders and executives on issues related to training and development, which are pertinent to the needs of the organization.
• Advising managers as well as supervisors on how they can contribute to the training and development of their fellow personnel.
• Identifying personnel and supervisors who are in need of additional training.
• Working with third party consultants and professionals on how to improve in-house employee learning and teaching strategies.
• Designing in-house materials and resources for employee development and education.
• Developing a blended approach which integrates different learning modes, such as coaching, classroom instruction, online learning and action learning.
• Implementing blended learning strategies and training sessions at a managerial level.
• Managing the development of one or more training teams.
• Managing the budget for the organization’s training processes
Manager Restaurant Operations & Training (bb.q Bangladesh) 30/08/2013-15/12/2017
Key Responsibility: As a Manager in Restaurant Operations I have to manage all 3 outlets
Day-to-day activities, analyzing statistics and reading and writing reports. I also have to do a
Lot of liaising with other team members, including interacting with managers of different
Areas of the organization, presenting findings to stakeholders and higher management as well
Other duties and responsibilities include:
• Hospitality & Culinary Management
• Vendor/Inventory / Supply Chain Management
• Cleanliness and Food Safety
• Emergency Situations
• Basic HR
• Restaurant Audits
• Front- & Back-of the house Operation
• Budgeting & Cost Controls
• Menu Development
• Cash Management
• Teambuilding/Training/Supervision
• Safety/Sanitation/Quality Controls
• Food Safety Training

Position: Trainer (Transcom Foods Limited)
December 05/05/2010-24/08/2013 • Guest Service Excellence
• Forecasting (Products, Sale etc)
• Bench Planning
• Managing Facilities and Equipment
• Managing Team
• Multi Outlet Operations
• Food Handling Management
• Strategic Marketing & Sales
• Payroll/P&L Management
• Profit & Growth Strategies
• Restaurant & Kitchen Design
• Cost Control & Analysis

Position: Trainer (Transcom Foods Limited)
December 05/05/2010-24/08/2013

Training Manager at Puro Foods Limited

• Kuwait
• August 2013 to June 2014

Trainer ( Transcom Foods Limited) at Transcom Foods Limited

• December 2011 to August 2013

Position: Trainer ( Transcom Foods Limited)
December 2011-24-08-2013
Key Responsibility
* Create schedule for training classes, make a plan for entire year for training, updated training mattrix, look after all the branches activities. Create leader. Focus all the training. Maintain employee records and have a clear understanding of HR policies. Orientation of new staff. Enable frequently field visit. Doing monthly food safety Audit, CER (CHAMPS Excellence review Audit) TMTS Audit. Overall restaurant based Audit, prepare and make All log books, checklists and any updated information based on YUM Recruit, interview, and hire team members, take discipline action, motivate and train. Conduct various trainings/ workshops as per requirements. Conduct the training need assessment of the staffs. Prepare and conduct pre and post training assessments. Maintain all sorts of data, documents and records related to training and prepare monthly report. Arrange complete logistics support for training and maintain required logistics documentations.