Relationship Manager
Citi - United Arab Emirates
مجموع سنوات الخبرة :9 years, 2 أشهر
Managing a portfolio of Multinational Corporate Subsidiaries, focusing
protecting existing revenues, exit non-profitable relationships, and to originate
net new revenues.
Strengthen the client relationship by working closely with product partners
across the Bank.
Ensure that all Global Banking compliance and risk management policies are
maintained.
Improve knowledge of Clients' needs from information sharing, and regular
client calling program.
Understand the dynamics of the local financial markets, banking industry and
regulatory environment.
Manage client’s expectations and effectively engage in difficult discussions with
clients.
Understand the dynamics of the local financial markets, banking industry and
regulatory environment.
Identify opportunities and strategies to improve business processes and efficiencies
Introduced a new pricing strategy that can result in data discrepancy decrease and offering a digital solution for the process
Building and maintaining a strong relationship with the large businesses to ensure a well trusted environment that fulfills their business needs
Provide insight on businesses behaviors to the Tax Policy and Data Analytics Unit for further analysis
Identifying innovative ways to increase customer satisfaction Conduct research in order to identify new businesses that may be considered as a large business
Managed the awareness sessions and workshops which increased the tax awareness in the UAE
Responsible for the building and nurturing relationships with partners post sales by attending to investor queries
Investor portfolio management to facilitate sustainable revenue generation
Maintained a customer satisfaction rate of 96% for 2018
Periodically review and analyze the fluctuations in profit and loss statements, with the recommendations to rectify the process flow Managed the development of the Commercial departments’ operational manual and website that entails the policies and procedures for plot modifications
Prepared regular reports which supported in overcoming 20% of the land and villa modifications’ complaints
Involved in the land pricing planning with the strategy department Introduced a new policy for building alteration pricing, resulting in 40% revenue growth
Managing Villa Lantana community enhancement requests Supported in the development of a Marketing Strategy of Barsha Heights & Sufouh Garden community projects
Work with different departments such as Finance, Legal, and Engineering
Was appointed as part of a task force under the direction of Chief Commercial Officer to develop and implement a new policy to promote completion of the construction by investors within the agreed timeframe.
Sales support at Cityscape 2015 and 2016