Hotel Staff/Concierge
Vision Links Hotel
Total years of experience :16 years, 4 Months
• Over 3-year experience performing Concierge duties at the Vision Links Hotel
• Demonstrates ability to deal with different guests some of whom require high levels of patience and tact
• Well versed in anticipating guests’ needs and responding appropriately
• Profound experience in detecting signs of emergency and react immediately
• Proficient in handling and responding to customers’ needs pertinent to meals, cleanliness and organization of their space
• Experience of work in a multicultural and dynamic environment
• Excellent skills in problem solving
• Greets guests as they arrive and depart
• Follows up on guest inquiries
• Coordinates and manages requests for special arrangements
• Escorts guests to their assigned rooms
• Ensures rooms are serviced appropriately and meals are served accurately and on time
• Sets up stock and maintain work areas
• Assists other departments in order to provide excellent customer services
Greets guests with a professional and friendly manner
• Answers incoming telephone calls in a polite and obliging manner
• Maintains a tidy entrance area
•Operational management: organizing stock and equipment, ordering supplies and overseeing store’s maintenance, cleanliness and security
•Financial management: planning and working on budgets, maximizing profits and achieving sales targets
•Working to ensure standards of hygiene are maintained and that the food stall complies with health and safety regulations
•Ensuring high standards of customer service are maintained
•Handling customer complaints and queries
• Manage all aspects of casual dining and buffet service area
• Visit each table of Casual Dining area on day by day basis, ensuring guests are completely satisfied with the food and service
• Direct, oversee and evaluate the performance of hospitality workers
• Notify the Restaurant Manager of any angry patrons
• Ensure that the Restaurant workers follow company policies at all times about
• Provided a warm salutation to guests and accompany them through to the restaurant
• Ensured hygiene of the reception area and visitor facilities
• Presented bills to the guests and ensured accurate payments are processed
• Took drinks orders for guests
• Interacted with guests displaying products