IT Manager
GroFin
Total years of experience :24 years, 4 Months
Key Profile: System Data Analysis; eFront’s FrontInvest Alternatives System Administration; Project Management; Process Management; Training; Technical Support;
• Customizing and enhancing the eFront’s FrontInvest Alternatives (a global forerunner in alternative asset management solutions) for the MENA countries and Rolling out the system in new countries to support the company’s Direct Private Investments.
• Analyzing the business processes, gathering system requirements from users & setting project charter.
• Initiating, planning, executing and monitoring of the eFront project (eFront Investment - phase 2)
• Analyzing system data, generating reports and delivering recommendations to the CDO and GMs.
• Designing and implementing of financial reports and dashboards.
• Application testing and data reconciliation activities.
• Managing system administration (eFront) and troubleshooting system problems.
• Setting country IT system in coordination with the Africa’s IT Manager to ensure compliance with the objectives of company and IT Dept.
• Managing the existing hosted servers and applications in UK and South Africa and evaluating the migration to Windows Azure cloud platform.
• Administering Database, Applications, Network, Backups and Antivirus.
• Acting as Project Lead in the company’s Intranet Project, Evaluating Microsoft SharePoint vendors, Producing project deliverables and coordinate with the project manager throughout the project cycle.
• Monitoring and evaluating performance of the outsourced helpdesk support.
• Managing maintenance schedules, monitoring interfaces and conducting system upgrades & add-ons.
• Conducting formal system training and introducing new improvement and additions to the eFront’s FrontInvest system.
• Reviewing company processes and setting recommendations & procedures to manage documentation.
• Gathering requirements from different departments & setting changes to ensure system improvements.
• Presenting technological alternatives to streamline office functions and improve staff productivity.
• Providing technical support to solve programs and computer hardware & software related problems.
Achievements:
• Customized and rolled out the eFront alternative investments solution to the new MENA countries and conducted training for the system users.
• Enhanced the workflow automation, controls and reporting tools achieving an optimal solution of the sophisticated loan management and complex fund structures. Enabling the company to efficiently and assertively expand their operations in the new MENA region.
• Managed the Group IT Strategic Plan Development Project which outlined the strategic IT objectives to support and enable GroFin’s business objectives over the next 3 years.
Key Profile: System Data Analysis; System & Database Administration; Project Management; Asset Management; Process Management; Training; Technical Support; Team Management
• Analyzing system data, generating reports and delivering recommendations to the GM.
• Launching MMG systems in new countries and setting country IT system in coordination with the Overseas IT Manager to ensure compliance with the objectives of company and IT Dept.
• Managing system administration (Avantis.PRO) and troubleshooting system problems.
• Involved in administering Database, Network, Backups, Antivirus and PABX.
• Handling helpdesk support, security administration and database backup schedules.
• Managing maintenance schedules, monitoring interfaces and conducting system upgrades & add-ons.
• Conducting system training and introducing new improvement and additions to the software.
• Managing the CMMS Data Entry Dept. and managing customizations to improve & enhance efficiency.
• Reviewing company processes and setting recommendations & procedures to manage documentation.
• Managing the Assets capturing team to attain assigned deadlines and customizing IT tools.
• Gathering requirements from different departments & setting changes to ensure system improvements.
• Presenting technological alternatives to streamline office functions and improve staff productivity.
• Developing budgets, allocating fund, collecting revenue, forecasting budget projection & expenditures.
• Providing technical support to solve programs and computer hardware & software related problems.
• Monitoring technical staff and creating policies & procedures for IT acquisition and utilization.
• Involved in inventory management from planning till execution and investigation till posting of variances.
Achievements:
• Introduced Stock Replenishment module to the system and ensured minimum availability of frequently used & critical components in each stock.
• Minimized stock values by 70% by collecting & rotating the slow moving items between stocks and also identifying non-moving / un-used alternate items.
• Revised the existing workflow & adapted new approaches and minimized time by 50% for updating intervention reports & other documents on the system.
• Reduced the customer billing cycle & stock gap between the system and real time from 3 weeks to 5 days.
• Achieving the assets capturing, bar-coding and assets register delivery to the client by 75% after implementing the handheld devices and portable barcode printers
• Reduce the workforce of assets capturing team by 50% and improving the quality and details of the captured equipments with pictures and eliminating the need for a second team for the Conditional Survey.
Creating and developing strategies
Leading, guiding and driving all projects
Developing and introducing computer systems
Producing feasibility and study reports
Managing and coordinating the different activities of the project to produce and achieve the expected end result
Undertaking research and elaborating presentations
Managing and monitoring the IT Department’s workflow
Fixing dead lines and budgets for IT projects.
Coordinating between various departments, creating a harmony in order to achieve the target and accomplish the projects within the time and budget already fixed
Administrating the databases and reports from various branches analyze.
Checking and signing final reports for the top management.
Some of the achieved projects:
-Forming a team of company users to define the requirements of a new CRM system, studying the CRM software available in the market and deciding the most convenient for our business. Managing the CRM implementation and coordinating with the CRM consultants to build and customize the software.
-Reduce the expenses of international calls between branches by implementing a VOIP and recommending Avaya IP system in HQ and enrolling a VPN connection to all branches to reduce international calls between branches, Administering and configuring the telephone system soft phones and IVR. Then enrolling the VOIP to main branches.
-Managing a team of 4 SAP consultants during the implementation of SAP system in Nissan Gulf, one of our new subsidiaries, by copying the existing SAP in Nissan Middle East. Coordinating between the Directors and business users to customize the new output and reporting utilities. Reporting to Nissan Middle East on the progress of the implementation phase which included Finance, control, Sales and HR modules and supervising the system tests and integration with Oracle and legacy softwares.
Key Profile: Project management; Testing; Network & Hardware Architecture Design; Servers & Equipments Installation and Configuration; Presentations & Demonstrations; Team Management
• Managed workflow and processes of the IT Dept. and guided & managed all company projects.
• Tested different stages of the projects and assigned job to the teams as per requirements.
• Mentored teams to ensure project delivery within the assigned time, quality & scope parameters.
• Delivered presentations and demonstrations to potential companies and clients.
• Showcasing company software, service offering and maintenance contracts in various exhibitions.
• Designed the Network and Hardware architecture of the proposed solution.
• Evaluated proposals and selected reliable vendors based on requirements specifications.
• Installed & configured servers and equipments and also installed & tested solution.
• Administered & integrated database and communication servers with the client system.
Achievements:
• Managed the Sharjah Police project from proposal preparation, requirements gathering, software customization, hardware & connectivity design till user acceptance and implementation.
• Coordinated with the Steering Committee of Sharjah Municipality to get approval for the Sharjah Police Emergency Management.
• Managed Saudi Red Crescent project after few failures in the early stages of implementation, gained back client's trust, ensured timely solution delivery and extended the solution to 3 other cities in KSA.
Duties: Technical supervision, hardware and software management, network installation control, troubleshooting. NBX telephone System, IVR and network administration.
Controlling our video-on-demand box assembling and carrying checkpoints on delivered LuxStation STB, loading contents and updating versions of the software on the box, integrating and repairing the LuxStations, coordinating with the developing team in France, reporting and recommending the changes on the software.
Administrating and training the call centre agents on the Subscription Management System and coordinate its integration with the IVR system to automate the customers purchases and services activation.
training the dealers’ salesmen, technicians, exhibitions and events’ staff and outdoor sales personnel on the LuxStation.
Programming, database manipulation and technical assistance for the customers.
Duties: Network installation and control, technical supports, hardware and software applications, system installation and troubleshooting
Duties: LAN, all kinds of networks, database administrator and installation.