Relationship Officer
RAK Bank
Total years of experience :20 years, 2 Months
• Building relationships with high net worth individuals.
• Answering any financial and banking queries.
• Verifying customer data to detect and identify financial fraud.
• Ensuring the smooth running of basic banking transactions
• Provide a full range of banking services to individual customers, emphasizing personal financial counseling and customer service.
• Develop strategies to grow the client base and implement appropriate sales plans to target prospective customers.
• Manage premier client portfolios of consumer lending as well as business banking products. Cross sell consumer and business deposit products that assist in retaining and expanding the relationship with new and existing clients.
• Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell deposit or lending products.
• Develop and maintain relationships with partners to maximize sales opportunities and achieve sales standards with the goal of acquiring 100% of the client financial services business.
• Respond to and Resolve customer inquiries and problems pertaining to consumer deposit and lending accounts.
• Working closely with small and medium sized businesses.
• Putting into effect new procedures and policies passed down from Head Office.
• Handling customer queries face to face, over the phone or via correspondence.
• Presenting information clearly to customers, work colleagues and third parties.
• As a Relationship Manager my key responsibilities are to develop and oversee relationships with high- and ultra-high-net worth clientele in UAE.
• Conduct comprehensive review of client portfolios, including meeting with clients, lawyers and advisors to assess strategies based on objectives and risk profile, identify opportunities, and prepare customized asset allocation suggestions.
• Exceptional understanding of wide range of investment vehicles, including equities, structured products, foreign exchanges.
• Prepare and conduct presentations to clientele and key stakeholders, arranging hand-off to peers if required based on client’s needs.
• Conduct in-depth reviews of clients' financial circumstances and future goals
• Communicate complex information to clients to make them aware of their options and help them assess the relative merits of different plans.
• Develop investment strategies to meet short and long term financial objectives.
• Create, implement, and continually review a plan that includes strategies designed to help clients pursue their long-term goals.
• Verifying customer data to detect and identify financial fraud.
• Ensuring the smooth running of basic banking transactions
• Provide a full range of banking services to individual customers, emphasizing personal financial counselling and customer service.
• Business Development.
• Acquiring NTB ( New To Bank ) Customers
• Promotional activities in existing companies for various banking products.
• Ensuring zero escalation.
• Maintaining relationship with corporate clients for banking requirements.
• Have to give presentation on daily basis to HNI Clients.
• Organizing events, seminars for investments and help desks.
• Meeting and exceeding consumer and small business client goals with the utmost of accuracy and highest ethical standards
• Opening deposit accounts and selling financial products (e.g. credit cards, CDs, IRAs, loans)
• Building solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.
• Executing sales and service tactics, activities and processes, as appropriate.
• Leveraging available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy.
• Proactively managing risk in every business, product, and service transaction leveraging available tools.
• Responsible for handling a team of 8 Manager.
• Follow up for target achievement on weekly, monthly, quarterly & yearly basis.
• Regular updation on processes for Sales generation as well as agency force building.
• Organising activities for Sales Mangers as well as Agents for generation of business.
• Adherence of processes on recruitment as well as generating new prospects by organising role plays, Field demonstration & observation and class room training sessions.
• Regular updation of achievements on contests & motivation on of various Rewards & Recognitions.
• Making the agents qualify to the next level Of Agency Associates under the agency associate program for more profitable & bigger team building exercise.
• Responsible for handling a team of 6 executives
• Sourcing new advertisements from the corporate clients & as well as develop new client base.
• Was handling the various areas of Delhi like Rohini, Azadpur, Alipur & various parts of South Delhi & Faridabad.
• Increased the corporate client base of the company. Also dealt with Government Ministries.