Rohan Samuel, Relationship Manager

Rohan Samuel

Relationship Manager

White Planet

Location
United Arab Emirates
Education
Bachelor's degree, Business Information Technology
Experience
13 years, 11 Months

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Work Experience

Total years of experience :13 years, 11 Months

Relationship Manager at White Planet
  • United Arab Emirates - Dubai
  • My current job since January 2016

 Developing and maintaining productive relationships all clients.
 Examines wages and salary reports for every month.
 Ensure timely work is been conducted with quality.
 Interviewing and recruiting capable technicians based on requirement criteria’s.
 Advises management in appropriate resolution of operational issues.
 Monitors performance to ensure effectiveness towards work.
 Prepares documentation for municipality and environmental departments.
 Calculate employees leave benefits, final settlements and gratuity according to UAE Labor Law.
 Checking quality of work done by technicians and ensure work completion on time.
 Getting approvals from clients based on provided quotations for conducting the work.
 Awareness of UAE Market and Labour Law to an extent.
 Ensures given facilities are maintained properly by employees.

Operations Coordinator (Admin) at Imdaad LLC
  • United Arab Emirates - Dubai
  • August 2014 to November 2015

Production of the periodic progress reports as required by the Operations Manager.
 Maintain files and database for the Admin and handle sensitive and confidential material.
 Handling tasks for Operations Dept. according to operational requirements.
 Monitoring & reporting daily staff attendances records.
 Update reporting Manager with staff absents, sick & late reporting.
 Reconciliation of payments with finance department.
 Process PRs and LPOs and liaise with all vendors.
 Preparation of SRF & ITF and submission for approvals.
 Arrange all meetings and schedule of appointments.
 Scheduling and coordination for internal and external trainings.
 Maintain vehicle inventory for assigned contracts/department.
 Vehicle handover, inspection and disposal.
 Transportation coordination, following up with traffic fines, vehicle maintenance etc…
 Preparation and editing of briefings, letters and reports.
 Issuance of CUG

Technical Support Consultant at Sutherland Global Services Pvt Ltd.
  • India
  • November 2012 to March 2014

Handled most critical situation and issues over the phone & though remote desktop management systems.
 Worked with the McAfee® Tech-Master services team for Intel Security.
 Documentation of completed task in Seibel on Demand, Oracle & GTS (Global Tracking system)
 Providing technical assistance and problem resolution for issues related to McAfee® Anti-Virus platform.
 Worked in Citrix Go-To-Assist Package and performed training in Remote Management.
 Carried out much training for IT-Infrastructure & IT Security.
 Maintaining proper AHT for all tasks carried out.
 Ensure best the quality for the entire task undertaken.
 Maintaining a good rapport with all the clients basically for clients from the US & the UK.
 Control and file all the documents systematically.
 Managing & verifying information through proper channel.
 Worked with HTML coding for alignments and allocations for website.
 Have to maintain a good client network.
 Setting up cloud systems in the office for wireless file & document synchronization.

Office Administrator at SRG Limited
  • United Kingdom
  • February 2010 to January 2014

 Working on web based projects for UK’s Airline Association \[FAA\]
 Preparation of monthly invoices for all clients.
 Preparation of weekly, monthly & yearly accounts for clients.
 Planning and preparation of internal expenditures control system.
 Ensures that vouchers processed are matched and completed.
 Assist the accounts department in general accounting maters and also responsible for creating spread
sheets, templates and all types of reports.
 Ensure all cash & supply transactions are correctly recorded and posted in the system;
 Handling all the Petty cash and invoices, recording and submitting for claims.
 Verifying all invoices and travel claims.
 Banking huge amount of cash & cheques & keeping the summary of the transitions.
 Developing desktop application which support mobile device for live viewing of accounts.
 Initiated with remote desktop management system; which enabled to work anywhere out of the office.
 Handling all internal and external office networks.
 Responsible for maintaining office records through comprehensive filing system.
 Responsible to arrange office supplies and maintenance of office equipment’s.
 Preparing and editing correspondence, reports, and presentations
 Managing clerical duties including purchasing of stock items.
 Prepare hard and electronic copies of all the documents ready to submission.

Market Administrator at The Portobello Group
  • United Kingdom
  • April 2010 to June 2012

Preparation of monthly invoices for all clients.
 Preparation of weekly, monthly & yearly accounts for clients.
 Planning and preparation of internal expenditures control system.
 Ensures that vouchers processed are matched and completed.
 Assist the accounts department in general accounting maters and also responsible for creating spread
sheets, templates and all types of reports.
 Ensure all cash & supply transactions are correctly recorded and posted in the system;
 Handling all the Petty cash and invoices, recording and submitting for claims.
 Verifying all invoices and travel claims.
 Banking huge amount of cash & cheques & keeping the summary of the transitions.
 Developing desktop application which support mobile device for live viewing of accounts.
 Initiated with remote desktop management system; which enabled to work anywhere out of the office.
 Handling all internal and external office networks.
 Responsible for maintaining office records through comprehensive filing system.
 Responsible to arrange office supplies and maintenance of office equipment’s.
 Preparing and editing correspondence, reports, and presentations
 Managing clerical duties including purchasing of stock items.
 Prepare hard and electronic copies of all the documents ready to submission.
The Portobello

Education

Bachelor's degree, Business Information Technology
  • at College of Technology, London
  • June 2012

The curriculum in business information technology is designed to provide the student with expertise in the quantitative and technological aspects of management, specifically including the extensive use of computers for solving business problems and making managerial decisions. The name business information technology implies the application of scientific principles and techniques, mathematics, and computing to the management function with the objective of increased efficiency and productivity. Thus, the student of business information technology not only learns various quantitative techniques and models to apply to managerial problems, but also a logical and scientific approach to managerial decision-making. The curriculum provides training both for individuals interested in pursuing careers in business management and for individuals interested in pursuing graduate or professional degrees. Students majoring in business information technology may choose one of two options reflecting their particular career objectives and interests

Diploma, 12th Grade
  • at Metropolitan Higher Secondary School
  • March 2009

The school was upgraded as a Higher Secondary School on the 1st of August 2000 by the Govt.of Kerala with two Science batches and one Commerce batch with 50 students in each batch.

High school or equivalent, 10th Grade
  • at St. Thomas Higher Secondary School
  • March 2007

The school follows 10+2 syllabus of the Kerala State Education Department. it helps promote the idea that the individual and the society are interdependent and that it is binding on the individual to make his contribution for the community.

High school or equivalent, Primary School
  • at Indian School Darsait
  • March 2004

Specialties & Skills

Business Administration
Customer Support
HR Operations
IT Technical Support
Administration
CONSULTING
CUSTOMER RELATIONS
DOCUMENTATION
MANAGEMENT
MICROSOFT OFFICE
NETWORKING

Languages

English
Expert
Hindi
Expert
Malayalam
Expert
Tamil
Expert

Training and Certifications

IELTS (Certificate)
Date Attended:
November 2009
Valid Until:
October 2011